Reviews

These are our go to contractors. We had 3 toilets replaced and new washer dryer hookups installed with a new gas line. The cost of work was very reasonable and they took care of everything. The quality of work, timeliness, and ease of working with them was amazing.

They were very friendly, efficient and professional. Easy to talk to discuss and explain the problem. The quote was considerably less than one I had , service was "first class"

Always first class treatment of their customers!

I called four different 'emergency' services on a Saturday night after our house lost water pressure completely before I finally found great service with this company. My technician was eric -- both him and his assistant were FABULOUS. They came out around 6pm and went through all the trouble of digging out our old well pump just to find the problem. Turns out the electrical line was severed and the pump was 20 years old (so thankful it wasn't the well itself that was the problem) and it took them a little over an hour to replace the line and the pump. from the moment I called to the moment they left was less than four hours. I was extremely impressed and grateful that i had water back in my home the same day and didn't have to wait several days without it for another service to maybe call me back. I highly recommend them! Thank you

My water pressure dropped and my well pump didn't seem to be functioning properly (it was more than 16 yrs old). I called First Class at the recommendation of a plumber friend who wasn't available. First Class Mechanical came out same day, diagnosed the issue and got to work. Everyone was very professional, courteous and took extra care to cover their shoes when they entered my home. It was a big job, as they needed to run a new line from the well to my home and replace the well pump. They did a great job and I would highly recommend them.

I call first class this morning about a warranty issue on my boiler and they literally sent someone out about 3 hours later. I was very impressed with the service and the response time, I even talked to I think one of the part owners on some other issues I could potentially be having and he made me feel good knowing how knowledgeable he was on the various pieces of equipment. I will 100 percent be using this company for anything mechanical in the future. I wish I knew the techs name that came to 4204 S great guy and very knowledgeable and honest. Thanks again first class and looking forward to doing business in the future.

First Class Mechanical is TRULY First Class. I have used them several times for repairs and maintenance and have always been completely satisfied. Great company!!

Easy to contact, came on time, did the job well and in reasonable amount of time. Very nice people to work with all the way around.

Fast, competent service. The tech quickly diagnosed the cause of my leak and had the parts needed to fix it on his truck. While waiting for the adhesive on the pipes to dry, he answered miscellaneous questions I had about my well and in the process discovered another barely leaking valve and replaced that one too. All in all a very stress-free and enjoyable experience. Highly recommended!

Very professional and expert repairs at a fair price. My go to guys!

The 2 techs we had were amazing, I don't particularly remember their names unfortunately. They covered their shoes every time and laid things on our carpet. They were so thorough that they even found a hairline crack in our furnace. They answered all my questions about replacing the unit, they even went above and beyond when I asked about possibly converting to an electric unit. Could not be happier with the service we received even though I need a new unit

I called First Class because I had no water. They were at my house within an hour and had my repair completed with an hour of arrival. And I was pleased with the price. Great service. My business uses them too because they are very responsive.

I'm a very impressed and happy with the knowledge and service of this company and their technicians! We first noticed our shower leaking last week, used a different company at that time, while it seemed the other company had fixed the issue, they did not address the true problem at all and this week we had water leaking again. Within the first few minutes of arriving, the technicians from First Class Mechanical knew exactly what the problem was and how to fix it. He provided us with helpful information regarding the issue and did an excellent job on the repair. He also tested our water quality and water pump. His insight will help us avoid a bigger issue in the future and we will be using First Class Mechanical again to address these issues in the near future. I highly recommend First Class Mechanical!

Quick response. Very professional and reliable. A+ company.

Aptly named organization. They do everything right and first class. From the office staff that picks up the phone to the techs that visit your home, everyone is friendly, polite and helpful.

Very knowledgeable technicians. Professional office staff too. Would recommend.

I called to have my well pump checked out after it stop working. They called ahead and was on time. Gary was awesome and getting everything back to normal and explain everything to me as well as answering all my questions! A plus all around. I actually thought he was the owner.

Good services

I called them for a plumbing issue at 1230p. They were at my house by 330p same day. It was fixed by 430p. It was reasonably priced and the men who came were nice and very detailed about everything. Very impressed. Will definitely use again.

First Class Mechanical is a top-notch company. They are professional, punctual, and very honest. We asked them to replace our 18-year old (burst) water heater. They delivered the water heater and installed it without issue on the day they promised. They were in and out with the installation complete within 2 hours and it worked perfectly!

Special shout out to Eric at First Class Mechanical. He was our first point of contact after we realized our basement was filling up with water. He calmly and patiently walked my wife and I (who were definitely not calm) through the process to turn off all water to the tank, turn off the gas and what our next steps will be. He promised a call between 700 - 730AM the next morning and we received that call at exactly 715AM.

Use this company for all your HVAC and plumbing needs. They are small, very well-run, locally owned (not a national chain) company that really takes pride in their work.

We are EXTREMELY happy!

They were responsive, prompt, and professional. Good recommendations as well.

Corey the tech was very professional. He checked for leaks thoroughly after the garbage disposal was installed.

I had no water coming from my well. These guys came to my house in 45 minutes and took on a huge 3 hour job like it was nothing. Unreal service

Performed water neutralizer maintenance. First Class is the best!

Corey and co-worker arrived on time politely introduce themselves and I showed them to the location of the leak. Cory clearly explained their assessment and got to work. Price was fair as estimate was given to me via phone scheduling. Very pleased with service.

They diagnosed and repaired our AC very quickly!

Another 5 star experience from a First Class company. I've been using this business for over 15 years. Thank you.

They are the best company around. I have called them for plumbing, not sure what else they can do.

In our 100+ year old house, the upstairs plumbing leaked. The living room ceiling had to be opened up to find the leak. The techs then replaced ALL the old pipes. Just as they were leaving, I discovered a small leak in the basement and they came back in and fixed that too!!!

My water supply from our well had stopped working and I called First Class Mechanical. They were able to come out that same day. The problem was diagnosed and they did it right away. It was an old and worn out well pump. They had a replacement pump to the scene within a few minutes. They explained everything they were doing during the replacement and within about two hours they completed the task. I was very happy with their work, service, and pricing. Highly recommended.

Shout out to Morgan and Tom (and the wonderful ladies behind the scenes scheduling) for helping me get my ac back up and running without emptying my wallet 😁

Very impressed by the prompt and professional repair service I received. The technician, Morgan, took the time to answer all my questions and explain how to maintain the new parts installed. First Class Mechanical will be my go to company from now on!!

Extremely pleased and impressed with the technician and helper, not only sharing info to me but his support of educating his helper explaining my options.

They are the most professional plumbers I have ever worked with. Very fair pricing and helpful observations make them the only plumber I will ever use!

If I break it they fix it they're the best.

Corey and his work partner did a great job replacing my well pump and were very professional and kind as well.

When they came out the young man was very Knowledgeable about my hot water heater and realize something else was wrong with it. Went back got the piece he needed to fix it it was just such a pleasure having a company come out and not try to dig you for more money. They were wonderful I would recommend them very very much.

Our water stopped working over the weekend. We called 10pm on a Saturday and someone was able to speak with us and set an appointment first thing the next morning. By 9am we have water again! The technicians eased our worries almost immediately, and the cost was super reasonable.

A couple days prior, we called a different company when it was just a water pressure issue, and we were quoted an insane amount. We were in the process of getting different quotes until it became an emergency issue and we went with First Class Mechanical. Thank you so much for your services!

Excellent service call with pros who aren’t going to sell you things you don’t need.

I have two AC Units in my house rolling into the 20 years of life which is the dread we all face. The one finally up and died so the team at First Class will be putting a new one in after exhausting every other option to resuscitate this one. While that was going on, the 2nd unit started giving me trouble. In both cases the two young men that came out Josh and Morgan were great! They were both professional and courteous! Josh took the time to explain the problem understanding that replacing any of the the units was the last thing I wanted to do. They found the issue with my second unit and thankfully it is repairable. Bottom line is I would recommend First Class any time and if you are fortunate enough to have Josh and Morgan show up then all the better.

Techs showed up quickly and repaired the ac in our office. Friendly and professional.

This company truly is first class! When I bought a South Central Pennsylvania farmette in late 2020, it had a large barn but only one functioning hydrant. First Class worked with me to add five Nelson waterers in the barn and adjacent paddock, a feed room sink, and a second functioning hydrant. All this was made more challenging by the exceptionally rocky ground under my house and barn -- but they found a way every time. After they finished their job, another contractor accidentally cut a water and electrical line to one of the waterers -- and Gary and Corey came out within 3 hours to repair both lines.

Easy to schedule an appointment
Knowledgeable employees
Reasonable fees
Job done correctly

We had a water emergency, came home from vacation to a broken well pump and no water. Derek came out on a Sunday morning and fixed it quickly and we were back in business. Thank you!

Great HVAC service. Highly recommend them.

Derrick went above and beyond to assure water heater replacement was installed and taken care of. Amazing and pleasant to work with!!

We had 2 technicians at the house today due to our well pump failing. They came same day and within 3 hours, had it replaced and water running. The team was super professional and I would highly recommend this company. Will certainly call again if we have a need for their services.

They called back 3 days straight to make sure everything was ok. Very professional employees! Incredible service.

Everytime I call First Class Mechanical for my plumbing and HVAC issues, they are always courteous and professional. They are accommodating to my unusual work schedule and come for repairs/maintenance when I need them to. The workers are always high integrity people and well skilled in their workmanship. The cost for repairs is always fair and easy to understand. I especially like to mention Ray and JP for their hard work and professionalism. The owner, Kevin, is a great guy too!

Great experience with First Mechanical…from Tammy in customer support to Eric and Derrick who efficiently dealt with our issues, we were very happy with them!

Very professional, prompt and fair. Definitely would use again.

Two workers from this company were sent to work at my home in Bolton Hill along with the NPL team who are doing the BGE gas upgrade in the neighborhood. They were here 6/10/2021. They communicated between themselves and the other workers outstandingly as they did with me. They clearly explained what they needed to do to be sure my appliances got gas and respected my property so well. They had boot covers and even took off the boots to go from my basement upstairs. They didn’t let pouring rain deter them from lighting my outside gas lamp. I will be telling my friends and neighbors about these guys and First Class Mechanical!

Fantastic company to do business with. Would be my first call if any future issues arise and I would happily recommend them to anyone and everyone! Thanks First Class!

Technician very thorough and safety conscious.

Replaced well pipe cap. Friendly and knowledgeable. Nuts needed to be tightened on cap after they left.

Stellar service. On 1/2016 KJD plumbing replaced the pressure tank tee and tank with china brass fittings. That brass tee failed on the pressure tank and flooded my basement that was installed by KJD on 1/2016. Had replaced this tee before 2016 with all stainless steel fittings myself but for one reason or another KJD Plumbing replaced with all brass? I was out of town at the time. On site today though, and did not even have to ask for stainless steel replacements parts from First Class Mechanical. Apparently it is the standard for them in this area. Good help is hard to find. The repair personnel Ray and helper were timely friendly and very knowledgeable. Cleaned up after the task and left the site better than they found it. AWESOMENESS! Eric called me back the night before and was helpful as well. Tammy was also very helpful and called the next morning and got us on the schedule. Good people. Price is good especially all stainless steel. They treat people fair. I get it. Others do not. You get what you pay for. First Class! Will utilize the service again in the future.

Our house took a direct lightening hit and our well pump blew up. I called at 10:45 AM and they arrived at 11:45 AM. They completed the installation of 180 feet of new pipe and motor and the inside adjustments in - 2 HOURS. They headed down my driveway at 1:45 PM. I canceled our hotel reservation when life returns to normal. If there is a better or more professional business, I haven’t found it.

I am impressed First Class Mechanical’s prompt response and workmanship. I would definitely use them again.

They came out on the same day I called for help and finished the same day. Gary and Corey were great. They both worked non stop until the job was done and were incredibly patient in answering all my questions. It was not an easy job either so I was totally impressed with the job they performed and the amount of skill and knowledge they exhibited. They also had everything they needed right there on the trucks so they were totally prepared for whatever the problem would be. I will definitely call this company again. Thank you Gary and Corey!

Very professional very kind excellent work I would use anyone else that’s how good they are from a scale of 1 to 10 I have to give them a 10 dealing with First class mechanic it will be very very happy and satisfied I’m satisfied customer and believe me they are very good and very nice people to deal with. And beyond and above that are excellent customer service I can’t give them a better recommendation and that they are excellent Very professional and believe me they know what they’re doing you’re in good hands with First class mechanic

From John the owner to all the employees , everyone at 1st class mechanical is always professional and very helpful. We have had complex issues that they have taken the time and resources needed to find and fix. Very lucky to have this business in Carroll
County!

Always available when I call. Very courteous and professional. Very knowledgeable. Thanks First Class!!

I couldn't be any happier with the service we received today. I called with a problem we couldn't fix. They were there within 3 hours of my phone call. Fixed the issue and had our well up and running in about an hour. Thank you for your First Class service. You have won a customer for life!

First Class Mechanical is TRULY First Class. I have used them several times for repairs and maintenance and have always been completely satisfied. Great company!!

Great customer service & extremely knowledgeable & friendly technicians

I highly recommend First Class Mechanical. They're honest, informative, timely, and reasonable.

Prompt reply, good experience Teamwork, good attitude , cleaned up after the job

Very professional Very knowledgeable Very friendly Reasonable rates Highly recommend them

Quick response, professional, followed covid protocols

Great bunch, good company ethics!!!

Service men called as promised, came as promised, and worked cleanly and efficiently. They didn’t waste time. They back their work with 30 day guarantee. They show you the system is working before leaving.

Best plumbers around! They’ve always treated us like family, are quick to assist, competitive on pricing, do a great job, etc. Bonus, our pup loves all the guys (which says a lot)!

This company was a life saver for me. Very honest and quick to respond. I have nothing but good thins to say about this company. Many thanks indeed.

I thought I needed a new water heater, But just a minor repair was done because of the Technicians' proper diagnosis. Thank you for not trying to upsell me.

First Class to the rescue again! We have always had excellent service from Kevin and his team. Tonight at about 5:45-6 PM our power went out. Eric was here within 20 minutes of us calling, and determined we probably had a damaged wire leading to our well pump. That turned out to be the case - and he had our water back and running in less than 3 hours. On a Sunday night. I can't recommend First Class Mechanical more.

Had Sam out today to remove my water meter. He came in greeted my pets and went to work. He was very quick, respectful and did an outstanding job. Before he left he made sure the space was clean and that I was satisfied. I will absolutely be using them again in the future.

Experts in their field. Professional

Fixed the problem, cleaned up the work area. Asked if clean up was to our satisfaction.

Always on time, do great work, very affordable

Had a problem with the heat pump. Called on a Saturday. The technician John came out and diagnosed the problem. He ordered the part and came out and repaired. Class act

All there men were professional and courteous and they did a first class job.

First class mechanical came in a one day notice repaired dug through the Earth shoveled snow and did everything needed to do in a timely and professional manner. They did not leave any mess and all employees were polite with great personality.
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First Class customer service from Tammy and Sandra in the office. Second time working with them and nothing but great things to say!

My elderly parent's well pump failed and they were out of water. They placed a call to First Class Mechanical and they showed up the same day. Not only did they have the needed parts on their truck, but they were experts, very professional, and made sure that my parents had their water back up before an impending Winter storm. I am very thankful to Gary and his team for the quick, professional, and excellent work! On top of it all, they were exceedingly reasonable in terms of pricing. We will keep First Class Mechanical on speed dial for any future repairs.

John came out to service my heat pump. He was on time and did a great job. I highly recommend them

we were looking for someone to hook up a connection for a dishwasher. First Class Mechanical came out and was very thorough with their estimate. Everything was explained in a very friendly manner We are using First Class Mechanical to complete this job. Very friendly people, follow Covid guidelines, and great service

Unbelievably focused on clients and technically excellent

Great professional service! On time & very friendly! Highly recommend this company to family and friends! Great company to use seriously!

They are the BEST! Same day service with thorough work. I have used them several times and I’m never disappointed. They call to let you know they are on the way, come when they say they will and they do the job right. I am beyond impressed. Can’t complain about any of them.

Great Service and wonderful guys, very polite and very knowledgeable.

I used 1st Class for a few plumbing issues & they were very prompt & did a great job. I will use them for sure in the future.

We’ve used First Class Mechanical for several years and they are always great and very communicative. They’ve replaced our well pump and tank, serviced our water treatment system and installed several outdoor hydrants for us. Great people, great work!

First Class Mechanical fixed a late night plumbing leak and did it fast. I highly recommend this plumbing company since they actually perform the services they advertise, such as the 24 hour emergency leak repair that I needed. I highly recommend First Class Mechanical and will call them again for my future plumbing needs.

Professional, friendly and fixed the problem! If we have other problems in the future I would call them for sure!.

I had an emergency need due to a pipe leaking in my basement. The guys were very responsive, informative and helpful. They resolved my problem swiftly and made recommendations for work to prevent further problems. They were very professional and I would highly recommend them!

Was able to get a same day appointment in the middle of the day. The techs were highly professional, cleaned up after themselves, and finished the job extremely fast. Thank you !

Quick response, friendly and professional.

Have used them in the past, no disappointments, and I will use them in the future.

After I described the problem on the telephone to Eric, he told me he would come to my house as soon as possible, even though it was 11pm. He arrived sooner than I expected and immediately explained what he needed to do to replace the pressure relief valve and stop the water leaking into my basement. The repair took about 20 minutes and was done perfectly. I am very pleased with Eric and First Class Mechanical Plumbing, especially their responsiveness to a late night emergency repair. I have found my long-term plumbing company!

Fast response, professional staffs, and best service!

Two weeks ago, suddenly water stopped while taking shower.... no water at all, on entire home! I was so much frustrated and upset. It happened AGAIN!!!

So I looked up to the internet to find a service company (since my current service provider has been continuously giving me headaches, with their lack of knowledge and skills...). I finally found the First Class Mechanical, and called around noon.

A wonderful receptionist answered my call, and two highly trained staffs showed up in 3-4 hours, found the problem (water pump), and fixed it before getting dark.

From the answering my phone call to solve the problem, everything was so smooth and no stress.
Highly trained receptionist, fast responding skillful repair staffs, and low cost bill! What else I can expect? I can say, without doubt, "the five star service company.".

From now on, this is the company I am going to call, for any problem that related with the water issues. No more stressful dealing, with my old service provider. Why didn't I know First Class Mechanical earlier.... I'll blame myself for a while.

If you need any help, call First Class Mechanical. I'm sure you will be satisfied!

From P.C - Cooksville, MD.