Reviews

Went to the basement to water all over called first class and they got two amazing young men out here with in the hour thank you G and Pablo for getting right to work and knocking this out. Both young men were polite and efficient.

First Class Mechanical is our go to company for you Plumbing and HVAC need for Lucky Stars Kennel. Today the plumbing department (G and Mason) showed up and started cleaning all of our drains in the kennel when the boiler stopped running, I made a call and within 1/2 hour Cody and Ernesto showed up and got the boiler back online. First Class Mechanical is truly First Class. You wont be disappointed!

This week I had a nightmare problem, but First Class fixed it quickly. On Sunday night, I discovered that I had no water. I called First Class on Morning morning, and they sent a truck out promptly. That first team discovered that the well head had failed, and the hardware had dropped down into the well pipe. First Class arranged to have drilling company come to extract the broken parts. On Tuesday morning, Ray and Pedro arrived early, followed by the well drillers. Within two hours, they had extracted the broken parts, fixed the pump, and had everything running again. Throughout all of this, Nancy coordinated the efforts in a way that allowed me to keep my normal schedule. The job even cost me less than I had expected, given the complexity. I was totally satisfied with every aspect of the service. That wasn't a surprise, as First Class has taken care of all of my plumbing, HVAC, and electrical needs for almost 20 years, and I've never had a bad experience with them.

Very, very satisfied with First Class Mechanical and all their staff and very polite and knowledgeable technicians! Would highly recommend.

Easy to schedule a visit and very professional services provided. Really happy with their work.

My HVAC wasn't working properly. I called First Class around 4pm and was put in touch with Greg who walked me through a few scenarios and said he would see if a tech could come out same day. Sandy called me a few minutes later and said a tech was on the way. The called me (TJ) and said he was 5mins out. He arrived within 40mins of my initial call, diagnosed the problem and fixed it on the spot and saved me from another cold night. Outstanding service! This is my third experience with First Class (water heater & plumbing) and they are top notch! Highly recommend!

Always great, easy, and reliable to work with in your home! Have used them for years and will continue to only trust them. Cody most recently came out to our home to fix our heat and was able to do it quickly and without any issues! if you’re in need of any type of service they provide, I would use them!

First Class Mechanical installed my boiler in 2013 and it has been great. I recently had some heating issues only to later figure out that it was related to my new AC unit and my Nest thermostat not communicating properly. They spent a lot of time here trying to diagnose the problem and did not charge me for that time. That was classy. Also want to give a shout out to the technician, Cody, who was very professional. He did a great job explaining what he wanted to do and then what he did do.
Finally, I want to recommend to all readers to sign up for a maintenance policy. I wish I had done that sooner.

Service representative arrived on time; polite and pleasant. Completed the job in a timely manner and explained what he did in detail. Very pleased with this heating company; highly recommend!

This company rates 10 stars. They responded immediately & had my heat up & running pronto. They even came out on a holiday at no extra charge! Amazing service!!! Meanwhile Constellation was pushing a complete new install & wouldn't even try replacing the part that had gone bad. Pitiful.

First Class is my number 1 'go to' for home repairs from now on.

EXCELLENT SERVICE!

I've been using First Class Mechanical for the past 8 years and they are always quick to respond and do great work when we've had plumbing issues. We had a pipe burst yesterday and they had a plumber at our house within an hour of me calling, and had the pipe replaced and water back on in our house within two hours. I highly recommend them!

Great experience every time we use First Class Mechanical. Had an issue with my boiler not working this morning and it was serviced and fixed by noon. The staff are always so nice and take the time to explain everything they are doing. We have been impressed with the excellent customer service every time we call them. Highly recommend!!

Very professional - great experience. Ray & "G" repaired the water leak, installed new pipes, and saved us money and aggravation. We definitely recommend First Class Mechanical.

This is the third time we have had work done by 1st. class mechanical and as usual the work was completed in a truly professional manner. The estimate was fair and no surprises on completion. Cris & Pablo were on time and got right to work. Each seemed to know their job well. It's really nice to know that you can call someone reliable and reasonable. The military discount didn't hurt either. We highly recommend them for all your plumbing or HVAC needs.

Crew showed up on time and proceeded promptly with the work. Task completed as quickly as possible and it appears to have been done professionally.

2nd time I have had a great experience with First Class. Chris the technician was very professional he answered my questions and explained the work he needed preform. Also there service charge was reasonable. I would definitely recommend First Class Mechanical

Very professional, fast job done excellent.

First Class Mech always does a good job for work on multiple properties. Techs are courteous, knowledgeable and clean up after they are done. I highly recommend.

Called the 1st. class during the night @11PM for a next day appointment for major leak; by 7AM I had a call back, by 11AM Chris and his colleague were at my door, by 11:30AM they had fixed the leak. I can not say how much I appreciate polite service and here they do.

Had a water line break at the house. Called !st Class Mechanical. Ray came out within 2 hours and accessed what had to be done; provided a cost estimate and arranged for a crew to come out the next business day. They completed the job the same day and left the property in good condition, which included putting down grass seed where necessary. I would highly recommend them.

Had boiler & mini-split maintenance by technicians Morgan & Luke. They were punctual, polite, and knowledgeable. They were very respectful of my home, left the worksite clean and were informative about my cooling & heating systems. I will definitely continue using this company for my HVAC & plumbing needs. Thank you!

I truly love this company! This is the 2nd time I have used them for urgent plumbing needs and they did not disappoint! This time I needed my water heater replaced. They were able to fit me in in less than 48 hours. They are always very professional, polite and always leave everything very clean. The job took very little time and the cost was reasonable. I highly recommend them!

First Class Mechanical installed a new water tank and water conditioning system for me. They did an excellent job, making sure that all the plumbing functioned well. They also got rid of extraneous pipes that a previous contractor had installed. The workers were so knowledgeable and helpful. I heartily recommend them!

They came out the next day and had our AC working quickly and at a reasonable price. Definitely recommend!

They are the most professional plumbers I have ever worked with. Very fair pricing and helpful observations make them the only plumber I will ever use!

First Class Mechanical is by far the best HVAC Company I have had service with. The professionalism, expertise in installing our new AC system was outstanding. They answered all questions, worked diligently until the job was complete. I highly recommend First Class Mechanical for all your HVAC services!

1st class came to my assistance when others said 2 or 3 days , well that doesn’t work when you have livestock to water. Ray and crew were great.

I am very happy with the experienced technicians at First Class Mechanical . I needed a water shut off device installed. They were very patient with me as I was installing the app to monitor the device and showed me how to use it. They detected a water leak as soon as it was installed and fixed it right away at no additional charge. I would highly recommend this company.....

Top notch all the way. They live up to their name First Class. Thanks to Morgan and Ernie for everything

I called First Class Mechanical at 10 AM, and they had someone at my house by 1 PM the same day. The technicians were very professional and did an excellent job of diagnosing the problem very quickly. After determining the issue, they fixed the system and checked all the major components of our heat pump to ensure they were functioning properly. I will be calling them for my future service and maintenance needs.

I couldn't be happier! The First Class Mechanical employee called to say when he would arrive and asked if that was okay for me. Never had that happen before. When he arrived he inspected where the leak was and gave me a quote which was very reasonable. The repair was completed and verified that leak was fixed. The technician was professional, courteous, polite, and exceeded my expectations. Highly recommend First Class Mechanical and will not hesitate to use them again if needed, Thank you for doing a first rate job.

First Class indeed! Returned from the Carroll County dump around 3pm and my wife sez "we have no water"! Called our regular Plumber and he's on vacation and a quick Google search gives me 3 or 4 names but I have seen the trucks of FCM around and gave them a call! A good luck move on my part(even a blind squirrel finds an acorn once in a while!) John shows up in 20 MINUTES, quickly finds the problem with the well pump, Ray shows up 10 minutes later, and Boom, they have swapped out everything and cleaned up in less than an hour! Excellent work, done well and expeditiously AND at a fair price, they were great and now I will get them to give me an estimate for my worn out AC unit. Very pleased and I highly recommend!

Scheduling was fast, even since it was not an emergency plumbing repair. Arrival was on time, actually a couple of minutes early. Work was done fast and worked great when finished. This company will work for you. Highly recommended. Two photos, before and after.

We had an emergency leak in the pipe in our basement in the middle of the night. We called another plumbing company and they did not respond timely. We then called First Mechanical. They returned the call within 15 to 20 minutes. Giuliano Figueroa was our service technician. He was great! He was able to diagnose the issue immediately, turning the water off to the street. He then repaired the pipe. He took us through his process step by step. Giuliano was courteous, friendly, and professional. We plan to ask for him when we use your company related to some future work we want done in our house. Your company came highly recommended and now I know why.

The crew was on-time, efficient and got straight to work and resolved our water pump-to-house leak issue quickly and neatly. Great job.

I am very pleased with the service I received from First Class Mechanical. It was not an emergency and not a big job but I was treated as a priority. For a leak under my sink they dispatched a tech that was in my area finishing a job to come out the same day as my call! Shannon arrived assessed the situation and explained in detail what they believed was the appropriate fix. Got right to work and completed the job and made the effort of cleaning up thoroughly after the job. In my first time using them I was impressed. Thank you!

Exceptional!!! They answered my initial call and provided an estimate during the initial call. The technician was on time, super friendly, answered all my questions, and did a great job. And, the price was more than reasonable.

When they say 1st Class... They had our AC repaired promptly and Professionally. The only folks we call in First Class Mechanical.

Wonderful experience working with this team to get a water heater replaced on short notice. Work to be done and updates for coding requirements were laid out. Price was competitive compared to other quoted contractors. Work was done quietly, efficiently, and the area was clean upon completion. Would highly recommend this company.

I had First Class Mechanical replace bathroom plumbing fixtures and do some other repair work for me. They are competent, professional, and most of all I trust their pricing is fair. They do not upsell jobs and are honest when recommending replacement parts. I want trustworthy workers who know what they are doing and they exceeded my expectations. I know the owners of this business to be ethical and have integrity. That is worth a lot in today’s business climate.

FCM has helped us multiple times and have been responsive and reasonably priced.

I have used FCM for plumbing and HVAC needs, I am updating my review to reflect the services received and recommend FCM again for your plumbing and HVAC needs!

HVAC:
We have two units at our house and have used FCM to service and repair both units (they were not originally installed by FCM). We had a very frustrating intermittent failure issue with one unit that a team of techs and a manager were involved in and they provided top notch service trying to diagnose the issue, which occurred when they were not on the premises. They came out multiple times, and on the weekends, to look at the equipment and diagnose the potential problem. Finally, a compressor went and we decided to replace our aged AC unit. Greg assisted in this and he is fantastic. Cody was one of the servicing techs and came to our house for the install, along with Luke, Ernesto, and Thomas. They did the install and cleaned up as they went, being cautious and mindful of the property as well. Cody and Greg have truly gone above and beyond with us, all everyone has always been honest, knowledgeable, professional, and kind.

Plumbing:
My experience was excellent. Prompt response time and planning during a small flooding emergency. Fair pricing and excellent communication. Our plumber, Eric, took the time to diagnose the problem and explore options and saved us money, time, and additional headache. I highly recommend their services. Honest and professional! Ray, the plumbing service manager was great to work with as well. Most recently they replaced a sink for us and fixed some questionable plumbing, excellent work!

Great experience. Shannon was friendly, fast, and got the job done. Thanks!

Truly exceptional service!

Our water pump failed on a Saturday of a holiday weekend. We called our regular plumber and they came out that day but did not have a pump in stock to install. Because of this they wouldn't be able to do the work until the following Tuesday. Their estimate for the job was $6K. We needed water so we agreed to have the work done. Afterwards we checked online for estimated costs for a well pump installation was between $900 - $2500. With that information I looked for another company on Sunday and found the highly recommended First Class Mechanical, LLC. I spoke to Ray Murray and he said he could come out that day and as a standard they carried 5 varing sizes of water pumps on every one of their vehicles. He was at our home within an hour. Another plumber accompanied him and within 2 hours we had running water. We didn't have to wait until Tuesday and the cost was $2350. My husband is an electrical engineer and watched and spoke with Ray during the entire replacement process. He was extremely impressed with Ray's experience and knowledge. I highly recommend First Class Mechanical, LLC to all our friends and neighbors. They are now our go to company for our plumbing and HVAC needs.

Will was a great plumber who solved my problems with an old shower control and shower head. Repair of the cartridge in the control and replacement of the shower head went without a problem.

Out of the blue our ceiling was spraying water First Class had a tech at our home within a couple hours🙌 The job was completed within an hour! Will call them for any future challenges .

Ray was wonderful! 1st Class responded in one day, work was completed quickly and professionally. Took extra care to listen to my needs. They will be my plumbers for life!

Eric and James came out less than 24 hours after I called the office and diagnosed the problem with my well pump, replaced the necessary part and had it up and running in about 1-1/2 hours for much less cost than what I was quoted by another plumbing contractor. My experience with First Class Mechanical and Eric and James was terrific and I will certainly be using them for my plumbing and HVAC work in the future.

Diagnosis quickly performed and repaired. Great communication!

I really enjoy writing reviews like this. First Class Mechanical has a fitting name. I needed a water treatment system that I bought installed along with a sump pump replaced for a new home we had bought. The entire team was professional and personable throughout the entire process. They worked with me when parts I ordered from a third-party were delayed. The technicians that came to perform the work were clean, polite, and professional, and they did a fantastic job with the installation at a very competitive rate. Clearly, First Class Mechanical have the customer experience in mind when servicing and I recommend them for any plumbing needs. Thanks again First Class Mechanical. We will be using them again in the future.

The technicians arrived on time (after phoning to tell me they were on the way), checked the system inside and out, installed the new filter and were courteous, polite and friendly. Good Work!

The name is ‘First Class’ for a reason! Always on time, helpful, friendly and efficient

I’ve used First Class Mechanical several times now and they always do an excellent job! Great people to work with. I would definitely recommend them.

Very professional company. From the people that schedule the appointments, to the plumbers who do the work, this is a wonderful company. Would not use anyone else.

I’ve used First Class Mechanical for over 20 years for all my heating and plumbing needs. They really are First Class. They are quick to respond, competent, and fair with pricing. The technicians always arrive on time, communicate well, and are very pleasant to work with. I would highly recommend them, you will not be disappointed!

Will and his colleague installed a new water tank for us. They informed us of the steps and also noted some possible situations we might want to review with our furnace contractor. We highly recommend this company.

THE BEST SERVICE WE HAVE EVER HAD!! GIVE HIM A RAISE!!

My pump went out on Sunday. I sent a request for service online and received a phone call on Monday at 7 am to schedule service. The technicians were here diagnosed the problem and replaced the pump in under 2 hours.

Awesome experience. Woke up to my husband screaming that the toilet had broken, dumping an entire tankful of water on the floor. Called First Mechanical and they were here in a couple of hours, diagnosed and fixed/replaced the turnoff valve and toilet in record time, at a more than reasonable price. Thanks to their plumber, Shannon, for making a nightmare morning go away!

They set the standard for service! We were is a crazy position and felt like they were part of the family to help. Our well stopped producing and we were getting ready for our family Easter party. They worked with us to get water and have a sustainable plan for the future at a very reasonable cost.

We have had First Class as our go to plumber for decades!!

I have used First Class Mechanical for many years for plumbing, boiler heating & ac repair - they are responsive and timely from making the initial appointment, assessment and doing the work. Always knowledgeable, taking the time to explain the situation and repair process. Allowing me to make the best decision for my house and my budget. My last repair was boiler related- Cody & Brandon were on time, professional and on estimate! This is always my first referral when friends or family are in need of service.

Couldn’t be happier with First Class Mechanical. We had a leak in our service line, contacted First Class in the evening, and they came out the next morning. Ray and G quickly diagnosed the issue, explained the necessary repair, and then completed the work that day. Will absolutely use them again for any future plumbing issues.

I turned on the faucet. No water. I suspected my well pump failed. I called First Class Mechanical and explained my problem. Within an hour their truck arrived. Eric confirmed my suspicion that the pump had failed. Within an hour he and his assistant removed the bad pump and installed a new one. Thanks to Eric's knowledge and experience my problem was quickly solved. No waiting until they were available to do the job. No waiting for parts. I highly recommend First Class Mechanical for any large or small plumbing job.

When your kitchen floods you need to call someone that you trust. Not only did Ray and the team clear the drain, they created a solution to reconfigure the pipes so that it will not happen again. First Class Mechanical has been there for my family for years when we have had plumbing or HVAC issues. You should give them a call.

Prompt, professional and courteous.

I called First Class Mechanical for a quote on my idea/project. Ray came by and said it was doable and shouldn’t cost more than $1k. He understood the problem and conveyed his thoughts to me. Great! … as he was fixing to leave, he came back and said “Ya know what, I’d feel a lot better if you let us snake it 1st, would hate to cost you money and time if the project doesn’t need to be done, if it doesn’t work, of course it’d be no charge to you.” Wow! Absolutely, go for it. (I was doubtful it’d work to be honest, but why not). He came back later that day and successfully snaked it (and was able to get the cap off the Y drain to access it better that the other guy couldn’t). Through First Class Mechanicals integrity, professional knowledge, due diligence, and no BS, they saved me THOUSANDS. Ray is awesome, appreciate you!!... I’ll forever be their customer for my plumbing needs now (which hopefully isn’t too soon! Lol), and I’ll continue to refer folks to them. Thanks again First Class Mechanical!

The technician G was very knowledgeable of his job and very helpful. I recommend this company to anyone cause they always do a great job.

I've used them for many years, and they have done great work - everything from a new hot water heater to water treatment systems to everyday plumbing fixes. I can depend on them to come quickly, fix issues and clearly explain everything to me.

Work was completed thoroughly and at a reasonable price. Eric, Pablo, and G were all extremely respectful and conscientious of my time and space. I appreciate the time they took to make things look and work well.

I have had numerous experiences using 1st Class services. They are always on-time, courteous and provide excellent service consistently. I can't imagine ever using another plumbing company.

Great company! We've used them many times, super responsive, and always great work!! The office and techs are friendly and professional. Would definitely recommend!

G and Pablo did an awesome job replacing my well pump!! From the time they received the work order to when they arrived was less than 30 minutes! They were consummate professionals and finished the job in less than an hour, which was an absolute blessing! I can’t recommend them highly enough!! Thank you G and Pablo!!

Giuliano and Calvin were great! Worked quickly, worked neat, solved the issue and were very pleasant to deal with! Highly recommend!

Giuliano and Calvin just left our house. They were so friendly and professional, and fixed the problem! We have always had a wonderful experience with First Class!

We have a well system and our water pump stopped working. We called First Class Mechanical at 03.45 pm. The operator put us in touch with master plumber Will Adams. He listened to us and told us that he would come in 1.5 hours and the estimated price of the job. We accepted. Will Adams arrived at the time he said he would. He checked the problem and replaced the well pump and electrical cable in 45 minutes (approximately 81 feet). He was very kind, careful and his assistant did his job well. At the end of the job, he matched the estimated price he gave. He billed for $2191.99. They saved us from thirst on Sunday. They also gave a 5 year warranty on the new pump. I am pleased with the work they did. They know very well what they are doing. They are true to their word. They are very reliable, professional and efficient. Will Adams is a very good plumber. Thank you for your service on Super Bowl day.

I work for a water mitigation company and we work with a lot of different plumbing companies - mainly in regards to situations they come across where our services are needed. I had a client who didn't need our services but needed a gas main repaired. I promised I would find a great local company and I called First Class Mechanical! I got Casey (I believe in Dispatch) and she was unbelievably pleasant and although I wasn't the client she treated me with all the customer service as if I was. They assured me they would get my clients info to the Gas Department and would contact him right away. We were able to supply this customer with all around great customer service from our company to First Class! We take customer service very seriously and like to let it be known when a great job has been done! Thank you very much!

Excellent! Professional, clean, prompt.

Cody and Luke, great gentlemen, very hard and dedicated workers. We are so happy. Pleasure talking with Sandy. We certainly will pass their expertise to others.

Tech was responsive, on time, and did great work. They know their stuff. Fee was reasonable too. Will definitely call again when we need help with our plumbing or horse waterers.

I have worked with First Class Mechanical several times, and I will continue to . Last night I had to use the afterhours line for a tenant without heat. Cody quickly called me back, continued great communication with me throughout the process. They were able to fix the heat quickly, and the tenant was grateful as well for having their heat restored. The office staff has also been super helpful to work with.
Thank you.

They were great, fast and very professional. I will use them going forward for all of my plumbing needs.

Professional, polite, clean. Very good experience - I will use them again

Highly rated !!! Very professional men. I appreciate them using booties going in and out and the clean up. They fixed the issue in a timely matter. Definitely will be calling in the future. Thanks so much.

Unfortunately, our water stopped working around noon on Wednesday. Called First Class Mechanical and spoke to a lady that was extremely helpful and told me "We'll have someone there this afternoon". Shannon and her helper showed up quickly and had our water pump replaced and water back on within hours! (also working in 19-degree weather)! I can't thank you enough for your hard work and solid work ethic! Keep up the great work!

We had got service done from first class Mechanical, and was satisfied in please Morgan was out there on the 19th at our store, at strong and courageous boutique in Westminster Maryland . Him and his partner figured what happened and took care of the problem . They did an outstanding job for them to be so young and understand what they’re doing. This make us happy again thank you guys

Professional and efficient. Always pleased with their work.

Drain blockage from my addition. Arrived quickly after my call. Put a trap in the waste pipe, cleaned out the trap and everything is working great. Thank you so much for coming so quickly!!

The response time and repair time was absolutely amazing. I would like to thank the technicians that came and did the job were outstanding. My wife dealt with them and said that their experience and knowledge was very impressive.

This is not my first time having to call First Class Mechanical. Over the holiday season I had to call them. We had 3 inches of water in my basement, in a matter of 30 minutes they were at our house. They were very professional and quick to fix our problem. We will be a long lasting customer with them.

Prompt. Cordial. Customer friendly. Excellent work!

You guys saved our basement! When our sump pump decided to give out @ 9pm on a Sunday, during a massive rain storm, you were easy to get a hold of, your tech was quick to call & pleasant. He came out as quickly as possible & had a new sump pump installed FAST. Thank you so much! We will definitely use you again & I’ll recommend you to my clients! My husband and I can’t thank you enough!

Great experience. He arrived on time, was courteous, and he answered all my questions.

Workers were there on time and work was done in a very timely manner. Workers were very friendly and courteous. Would recommend to anyone.

First Class has consistently come through for us! Recently Nancy was great, quick on the dispatch and Shannon was super professional, clean and efficient to repair our sink. First Class is our go-to plumber, over the years they've restored water for us right away after our well pump failed, investigated and resolved air in our system, installed filtration, repaired faucets and valves. At this point, we are set, no need to try any other plumbers when these guys got our backs!

As usual, Sunday morning and we wake up with no water. Nothing ever happens on a Monday - Friday (9-5). I reached out to First Class Mechanical and they came out and replaced my well pump and the constant water pressure system. Shannon and Luke had me up and running within a few hours. Thank you guys for being totally professional, prompt, and polite. I even think our Chihuahua, Bulliet, warmed up to Shannon before she left. I would totally recommend First Class Mechanical for your plumbing and well pump needs. I will use them again.

Been using First Class for years. Technicians are always excellent. Will is particularly great with our plumbing system.

Have a oil fired trailer furnace in my bfs apt.. That thing needed some tlc and first mechanical techs provided that. I had replaced the nozzle for the burner and, due to the fact the furnace hadn't been serviced in 4 years due to financial constraints, the electrodes vibrated loose from their hold down clamp and were very loose when i changed the nozzle, they fixed em Then they also had to service downstairs trailer furnace too. And replaced the electrodes that were crumbling. The techs arrived promptly, were very courteous, proficient and represented their company very well. Reasonable rates too. Highly recommend First Class Mechanical Llc

Honest and good people.