Reviews
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I have used First Class Mechanical for many years for plumbing, boiler heating & ac repair - they are responsive and timely from making the initial appointment, assessment and doing the work. Always knowledgeable, taking the time to explain the situation and repair process. Allowing me to make the best decision for my house and my budget. My last repair was boiler related- Cody & Brandon were on time, professional and on estimate! This is always my first referral when friends or family are in need of service.
Couldn’t be happier with First Class Mechanical. We had a leak in our service line, contacted First Class in the evening, and they came out the next morning. Ray and G quickly diagnosed the issue, explained the necessary repair, and then completed the work that day. Will absolutely use them again for any future plumbing issues.
I turned on the faucet. No water. I suspected my well pump failed. I called First Class Mechanical and explained my problem. Within an hour their truck arrived. Eric confirmed my suspicion that the pump had failed. Within an hour he and his assistant removed the bad pump and installed a new one. Thanks to Eric's knowledge and experience my problem was quickly solved. No waiting until they were available to do the job. No waiting for parts. I highly recommend First Class Mechanical for any large or small plumbing job.
When your kitchen floods you need to call someone that you trust. Not only did Ray and the team clear the drain, they created a solution to reconfigure the pipes so that it will not happen again. First Class Mechanical has been there for my family for years when we have had plumbing or HVAC issues. You should give them a call.
Prompt, professional and courteous.
I called First Class Mechanical for a quote on my idea/project. Ray came by and said it was doable and shouldn’t cost more than $1k. He understood the problem and conveyed his thoughts to me. Great! … as he was fixing to leave, he came back and said “Ya know what, I’d feel a lot better if you let us snake it 1st, would hate to cost you money and time if the project doesn’t need to be done, if it doesn’t work, of course it’d be no charge to you.” Wow! Absolutely, go for it. (I was doubtful it’d work to be honest, but why not). He came back later that day and successfully snaked it (and was able to get the cap off the Y drain to access it better that the other guy couldn’t). Through First Class Mechanicals integrity, professional knowledge, due diligence, and no BS, they saved me THOUSANDS. Ray is awesome, appreciate you!!... I’ll forever be their customer for my plumbing needs now (which hopefully isn’t too soon! Lol), and I’ll continue to refer folks to them. Thanks again First Class Mechanical!
The technician G was very knowledgeable of his job and very helpful. I recommend this company to anyone cause they always do a great job.
I've used them for many years, and they have done great work - everything from a new hot water heater to water treatment systems to everyday plumbing fixes. I can depend on them to come quickly, fix issues and clearly explain everything to me.
Work was completed thoroughly and at a reasonable price. Eric, Pablo, and G were all extremely respectful and conscientious of my time and space. I appreciate the time they took to make things look and work well.
I have had numerous experiences using 1st Class services. They are always on-time, courteous and provide excellent service consistently. I can't imagine ever using another plumbing company.
Great company! We've used them many times, super responsive, and always great work!! The office and techs are friendly and professional. Would definitely recommend!
G and Pablo did an awesome job replacing my well pump!! From the time they received the work order to when they arrived was less than 30 minutes! They were consummate professionals and finished the job in less than an hour, which was an absolute blessing! I can’t recommend them highly enough!! Thank you G and Pablo!!
Giuliano and Calvin were great! Worked quickly, worked neat, solved the issue and were very pleasant to deal with! Highly recommend!
Giuliano and Calvin just left our house. They were so friendly and professional, and fixed the problem! We have always had a wonderful experience with First Class!
We have a well system and our water pump stopped working. We called First Class Mechanical at 03.45 pm. The operator put us in touch with master plumber Will Adams. He listened to us and told us that he would come in 1.5 hours and the estimated price of the job. We accepted. Will Adams arrived at the time he said he would. He checked the problem and replaced the well pump and electrical cable in 45 minutes (approximately 81 feet). He was very kind, careful and his assistant did his job well. At the end of the job, he matched the estimated price he gave. He billed for $2191.99. They saved us from thirst on Sunday. They also gave a 5 year warranty on the new pump. I am pleased with the work they did. They know very well what they are doing. They are true to their word. They are very reliable, professional and efficient. Will Adams is a very good plumber. Thank you for your service on Super Bowl day.
I work for a water mitigation company and we work with a lot of different plumbing companies - mainly in regards to situations they come across where our services are needed. I had a client who didn't need our services but needed a gas main repaired. I promised I would find a great local company and I called First Class Mechanical! I got Casey (I believe in Dispatch) and she was unbelievably pleasant and although I wasn't the client she treated me with all the customer service as if I was. They assured me they would get my clients info to the Gas Department and would contact him right away. We were able to supply this customer with all around great customer service from our company to First Class! We take customer service very seriously and like to let it be known when a great job has been done! Thank you very much!
Excellent! Professional, clean, prompt.
Cody and Luke, great gentlemen, very hard and dedicated workers. We are so happy. Pleasure talking with Sandy. We certainly will pass their expertise to others.
Tech was responsive, on time, and did great work. They know their stuff. Fee was reasonable too. Will definitely call again when we need help with our plumbing or horse waterers.
I have worked with First Class Mechanical several times, and I will continue to . Last night I had to use the afterhours line for a tenant without heat. Cody quickly called me back, continued great communication with me throughout the process. They were able to fix the heat quickly, and the tenant was grateful as well for having their heat restored. The office staff has also been super helpful to work with.
Thank you.
They were great, fast and very professional. I will use them going forward for all of my plumbing needs.
Professional, polite, clean. Very good experience - I will use them again
Highly rated !!! Very professional men. I appreciate them using booties going in and out and the clean up. They fixed the issue in a timely matter. Definitely will be calling in the future. Thanks so much.
Unfortunately, our water stopped working around noon on Wednesday. Called First Class Mechanical and spoke to a lady that was extremely helpful and told me "We'll have someone there this afternoon". Shannon and her helper showed up quickly and had our water pump replaced and water back on within hours! (also working in 19-degree weather)! I can't thank you enough for your hard work and solid work ethic! Keep up the great work!
We had got service done from first class Mechanical, and was satisfied in please Morgan was out there on the 19th at our store, at strong and courageous boutique in Westminster Maryland . Him and his partner figured what happened and took care of the problem . They did an outstanding job for them to be so young and understand what they’re doing. This make us happy again thank you guys
Professional and efficient. Always pleased with their work.
Drain blockage from my addition. Arrived quickly after my call. Put a trap in the waste pipe, cleaned out the trap and everything is working great. Thank you so much for coming so quickly!!
The response time and repair time was absolutely amazing. I would like to thank the technicians that came and did the job were outstanding. My wife dealt with them and said that their experience and knowledge was very impressive.
This is not my first time having to call First Class Mechanical. Over the holiday season I had to call them. We had 3 inches of water in my basement, in a matter of 30 minutes they were at our house. They were very professional and quick to fix our problem. We will be a long lasting customer with them.
Prompt. Cordial. Customer friendly. Excellent work!
Great experience. He arrived on time, was courteous, and he answered all my questions.
Workers were there on time and work was done in a very timely manner. Workers were very friendly and courteous. Would recommend to anyone.
First Class has consistently come through for us! Recently Nancy was great, quick on the dispatch and Shannon was super professional, clean and efficient to repair our sink. First Class is our go-to plumber, over the years they've restored water for us right away after our well pump failed, investigated and resolved air in our system, installed filtration, repaired faucets and valves. At this point, we are set, no need to try any other plumbers when these guys got our backs!
As usual, Sunday morning and we wake up with no water. Nothing ever happens on a Monday - Friday (9-5). I reached out to First Class Mechanical and they came out and replaced my well pump and the constant water pressure system. Shannon and Luke had me up and running within a few hours. Thank you guys for being totally professional, prompt, and polite. I even think our Chihuahua, Bulliet, warmed up to Shannon before she left. I would totally recommend First Class Mechanical for your plumbing and well pump needs. I will use them again.
Been using First Class for years. Technicians are always excellent. Will is particularly great with our plumbing system.
Have a oil fired trailer furnace in my bfs apt.. That thing needed some tlc and first mechanical techs provided that. I had replaced the nozzle for the burner and, due to the fact the furnace hadn't been serviced in 4 years due to financial constraints, the electrodes vibrated loose from their hold down clamp and were very loose when i changed the nozzle, they fixed em Then they also had to service downstairs trailer furnace too. And replaced the electrodes that were crumbling. The techs arrived promptly, were very courteous, proficient and represented their company very well. Reasonable rates too. Highly recommend First Class Mechanical Llc
Honest and good people.
Old HVAC company was sold to a large company and the service was terrible. Called First Class and they were at my house the next day and did a great job. They will be my HVAC company from here on out.
Prompt, efficient, friendly, and reasonably priced service. What more could I ask for?
After being talked down to and attempted overcharged by Roto Rooter, I contacted FCM. I was treated with kindness and respect, the costs were a fraction of what Roto Rooter wanted to charge me, Will and G were absolutely amazing and went above and beyond to fix my plumbing issues
They did a great job
Excellent service.
First Class Mechanical is always knowledgeable and very professional.
The name is ‘First Class’ for a reason! Always on time, helpful, friendly and efficient
Great service from the front office to the team members that repaired my furnace. Friendly, professional and knowledgeable. 5 stars!!!
Quality company !!! I called First Class having dealt with them before. They truly look out for the customer and what's best long term. Eric, Pablo, & TJ we're efficient, thorough, and complete. They put on shoe booties to prevent tracking dirt in the house and provided recommendations. Some that needed addressing sooner than others. It's nice to be able to rely on that type of service & get a true value. I wouldn't hesitate for a second, to call FIRST CLASS MECH !!!
My experience with First Class Mechanical has been great! Highly recommend!
I have used FCM for plumbing and HVAC needs, I am updating my review to reflect the services received and recommend FCM again for your plumbing and HVAC needs!
HVAC:
We have two units at our house and have used FCM to service and repair both units (they were not originally installed by FCM). We had a very frustrating intermittent failure issue with one unit that a team of techs and a manager were involved in and they provided top notch service trying to diagnose the issue, which occurred when they were not on the premises. They came out multiple times, and on the weekends, to look at the equipment and diagnose the potential problem. Finally, a compressor went and we decided to replace our aged AC unit. Greg assisted in this and he is fantastic. Cody was one of the servicing techs and came to our house for the install, along with Luke, Ernesto, and Thomas. They did the install and cleaned up as they went, being cautious and mindful of the property as well. Cody and Greg have truly gone above and beyond with us, all everyone has always been honest, knowledgeable, professional, and kind.
Plumbing:
My experience was excellent. Prompt response time and planning during a small flooding emergency. Fair pricing and excellent communication. Our plumber, Eric, took the time to diagnose the problem and explore options and saved us money, time, and additional headache. I highly recommend their services. Honest and professional!
Great company and local owned company.
I was scheduled for next day service but a spot became available and the repair was done the same day. We are very grateful!
Performed water neutralizer maintenance. First Class is the best!
The entire support call-site visit-estimate-repair process was so smooth and professional. We felt appreciated and part of a team to complete a project. This group knows what they are doing! Communication was direct throughout. First Class is now OUR partner for our plumbing and mechanical needs. Great firm!
After 25 years, one of our air conditioning units finally bit the dust. We reached out to several local HVAC folks and made a decision to hire First Class Mechanical to tackle the job. It was scheduled as a two-day install, one day for taking out the old system and the second day for installing the new unit (inside and outside). Due to the horrific wind storm that hit Route 140 on 8/7/2023, the technicians were unable to start as planned and postponed installation by one day. With 3-4 trucks arriving at 8am, First Class Mechanical sent a team of four technicians and planned to have the job completed before leaving.
As one team covered the interior area to protect our carpet, the second team removed and replaced the outside unit. It clearly was not their first rodeo! 🤠 They were determined to have us back up and cooling the bedroom level of our home before leaving. The team, lead by Cory, was polite, courteous, knowledgeable, and expertly competent as they continued working tirelessly. After working from 8am to 10pm, the HVAC unit was replaced and we were back cooling our home.
We highly recommend First Class Mechanical for any HVAC work you may need. They are competent, courteous, and treat their customers to a “First Class” experience!
I have been using First Class for years and cannot sing enough praise for their responsiveness and professionalism. Today I had to call with and A/C issue (it is Saturday in August). After talking to the answering service, I received a call back within 5 minutes from Cody, the technician. He was finishing up another call and said he would arrive shortly. He arrived promptly within the hour and was finished up and on his way 30 minutes later. All in all, an A/C issue on a Saturday morning in August that is resolved in less than two hours is just amazing to me. But, this experience is not at all unlike all the others I have had with First Class. They truly are appropriately named. Highly, Highly recommend!!!!
Great Service no complaints from me, especially their HVAC department
First Class Mechanical came out to St. John Catholic Church in Westminster as a BGE contractor to complete the upgraded gas service to one of our buildings and "Chris Busick" and ALL his crew did a "FIRST CLASS" job!!!!!!!!!
I have a home warranty company, but they were unable to get me emergency plumbing service. Called First Class Mechanical and they were here less than 24 hours later to assess the problem, and returned a few hours later to handle the problem after I got authorization from the home warranty company. Eric was professional and very efficient! Thank you so much!!
Great work and fair price. Will definitely use them again.
Very professional and reliable. A+ company.
We had a great experience with First Class Mechanical! From Nancy who answered the phone at the first call, to the young man who came and fixed our A/C, it was a great experience! We will definitely use them again!
Eric is the BEST! He did a fantastic job replacing my 18 year old Hot Water Heater! I’ve used First Class for other plumbing needs and will definitely use them again! Thank you Eric, Nancy and Sandy for your outstanding service!
I called First Class because I had no water. They were at my house within an hour and had my repair completed with an hour of arrival. And I was pleased with the price. Great service. My business uses them too because they are very responsive.
First Class Mechanical was very responsive and helpful. They offered to visit very quickly and were professional and courteous, repairing the problem and answering all questions honestly. Always a great decision contacting them!
Let me set the stage. It's 93 degrees out. I have rented a moonbounce with a water slide attached for my son's 9th birthday party set to start at 1pm. At 12:40pm, I turn on a faucet, and nothing happens. No water. No toilets, no water for the WATER slide...a catastrophe. Within 45 minutes of an emergency call, First Class Mechanical was on scene. They diagnosed the problem and installed a new well pump before the end of the party. I cannot express my gratitude enough. Thank you, thank you!
They were very professional, informative, and quick to respond very good service.
First class mechanical is truly best in class. I have had them out twice to diagnose and fix separate issues. From the initial call, Nancy was very friendly and punctual. Ray and crew were great and went above and beyond to address all issues and get the job done right. You can tell they love what they do and care about their customers. Thanks guys!
The phone dispatcher was polite and professional. The plumbers showed up on time and completed everything and left a clean work area. I’ll be calling them again if I need anything!
Five Stars to First Class Mechanical, Ray, Eric and Jose, were all very responsive to our well needs, on time for the work, very professional and did great work. Couldn’t ask for more! Thanks again!!!
From first conversation, Sandy was responsive and professional. In-field Technician Cody is an awesome representative.
They came out with little to no notice and took care of our problem. Easy to communicate with the office and field person. Now I have a full time plumbing outfit and will share this by word of mouth. Thanks to Nancy and Will for making it happen.
Excellent experience! Lost water on Monday, received a call back within an hour with a commitment to get out the following day. Received a call first thing Tues. Scheduled 9-12. Showed up at 9:30. Fast diagnosis, clear recommendation, parts on hand, up and running in no time.
Excellent service.
Good fast service. Fair Price.
Knowledgeable and professional service technician. Willing to share their knowledge and gave great recommendations. Was very clear with instructions and reasons for why things were being done.
Diagnosed and installed new pump within an hour. Eric & Gary you guys rock.
Great experience, they installed a water system in our house.
Their service could not have been any quicker, more effective and handled any more professionally.
Totally impressed with the job performed at my house replacing 75 ft of water pipe from the street under a hill then under 2 driveways and my garage floor to the laundry room inside the house. Fantastic!
First class replaced two leaky hose bibs and installed a new outdoor spigot by well pump. Good quality work, completed on time for price quoted. Very happy with their service.
Tom was very professional and a joy to speak with.
Top quality work, very responsive, knowledgeable, did what they said they would do, when they said they would. Cleaned up the job site. Highly recommend.
The tech and apprentice were so professional and quick to respond to our blocked pipe on a Saturday. They were at our house within two hours! They communicated every step of the way and had the problem resolved quickly and efficiently. We’re very appreciative of the quick resolution, especially on a weekend. Thank you both again! I would certainly use this company again.
Feels great to work with professionals. They new exactly what to do. What a pleasure!
Extremely knowledgeable, extremely efficient and very thorough. Fixed my problem in less than 30 minutes and extremely friendly and great customer service.
Gary was great. Lost our well pump late Friday night. I call First Class around 9 on Saturday and, thanks to Gary, we had a new well pump and water running by 2pm Saturday.
The two gentlemen who serviced my disposal identified the problem immediately and had the disposal working within minutes. They were very nice and professional!
Very nice people to deal with. Explained everything he was doing. Shout out to Morgan.
Did a fantastic job.
Outstanding experience as a first time customer. My call was scheduled and repaired the day after my call for service. First Class Mechanical was referred to me and I will definitely refer others to them.
Honest profession is appreciated in this type of service. Thank you.
Excellent customer service! The service was fast and the pricing was very reasonable. The technicians and their assistants were polite, friendly and hard working. They are a very trust worthing company with no hidden fees. I would definitely recommend! Thanks to all for your professionalism and great quality of work!
We were very happy with the service provided by First Class Mechanical and their technician. He was able to come out within a matter of hours and repair our AC. Our tech was friendly and knowledgeable. Highly recommend!
Excellent customer service. Timeliness and efficiency was the best I have experienced recently.
This company was the best. They contacted me at 6:57 this morning and were here at 8:15 to evaluate and fix my problem. they checked the well pump inside and pressure then discussed with me the problem and solution. Then they contacted AHS to discuss what was covered and how much was owed. Their p rice was fair and their work was done quickly and thoroughly. They explained what they needed to do in the well itself( foot valve replacement) cleaned up and replaced my old pump from 1995. Then they assessed anything else that may go wrong in the future and things that could help prevent them . I am completely happy with the work, courteousness and level of expertise. COREY AND XAVIER ARE THE BEST.
We had a clogged pipe in the kitchen and First Mechanical was early. Not only did he fix the problem in less than 30 minutes and showed my husband how to fix it for next time!
Called to have a leak fixed and they came right away. Fixed the problem and cost wasn't outrageous. Will use again.
I had a full re-pipe of my townhome plus a new tub/shower and toilet. Everyone was professional, polite and above all great to work with. The job was done quickly and without any issues. Additionally they work with a drywall professional who was able to repair and patch the walls the same day keeping my cats safe and sound in the house and not stuck in the wall somewhere! Thanks for a job well done!
Very quick and professional service when I really needed some serious help with sewage pump problems. Right from the first phone call through the entire process was handled well. And fair price. Thanks much. Jon
These guys were fast, professional, and amazing!! I lost my water late Sunday afternoon. I contacted a Hampstead Company who assured me they would arrive “first thing Monday morning”. After calling again and not hearing back by 9:30am Monday I called this company and they had someone on sight by 10:30am. My well pump was replaced and my water restored by 12pm. Great Customer Service!!!
Replaced my 200 foot deep well pump. Eric was extremely professional, knowledgeable and had a great work ethic. They were very quick to respond and arrived exactly when they said they would - very accommodating. Would highly recommend to anyone. Job well done! Thank you!