Reviews

First Class Mechanical fixed a late night plumbing leak and did it fast. I highly recommend this plumbing company since they actually perform the services they advertise, such as the 24 hour emergency leak repair that I needed. I highly recommend First Class Mechanical and will call them again for my future plumbing needs.

Was able to get a same day appointment in the middle of the day. The techs were highly professional, cleaned up after themselves, and finished the job extremely fast. Thank you !

After I described the problem on the telephone to Eric, he told me he would come to my house as soon as possible, even though it was 11pm. He arrived sooner than I expected and immediately explained what he needed to do to replace the pressure relief valve and stop the water leaking into my basement. The repair took about 20 minutes and was done perfectly. I am very pleased with Eric and First Class Mechanical Plumbing, especially their responsiveness to a late night emergency repair. I have found my long-term plumbing company!

Fast response, professional staffs, and best service!

Two weeks ago, suddenly water stopped while taking shower.... no water at all, on entire home! I was so much frustrated and upset. It happened AGAIN!!!

So I looked up to the internet to find a service company (since my current service provider has been continuously giving me headaches, with their lack of knowledge and skills...). I finally found the First Class Mechanical, and called around noon.

A wonderful receptionist answered my call, and two highly trained staffs showed up in 3-4 hours, found the problem (water pump), and fixed it before getting dark.

From the answering my phone call to solve the problem, everything was so smooth and no stress.
Highly trained receptionist, fast responding skillful repair staffs, and low cost bill! What else I can expect? I can say, without doubt, "the five star service company.".

From now on, this is the company I am going to call, for any problem that related with the water issues. No more stressful dealing, with my old service provider. Why didn't I know First Class Mechanical earlier.... I'll blame myself for a while.

If you need any help, call First Class Mechanical. I'm sure you will be satisfied!

From P.C - Cooksville, MD.

I have used First Class almost since they began. They are responsive to every call I have made to service our home and the two churches I have served since 2001. Most recently I had a home emergency and First Class was there and did a professional job in a timely manner. Whether it is home plumbing or commercial installations of furnaces and a chiller, First Class is the first call I make every time. Thank you all for being the Best!

Excellent, prompt service with reasonable prices.

Our water heater unexpectedly died and due to the large number of people that live in our house, we needed help immediately.. They came out the same day. The technicians were knowledgeable, professional and quick. The price was also much cheaper than plumbers our neighbors used. We highly recommend First Class Mechanical.

I have had them out several times. From initial contact with the office to the technician that comes out, they have always been fantastic.

The Technicians were very professional and took care not to damage my home. They cleaned up when finished and I hardly knew they were there.

We just moved to this area about a year ago, and woke up with no water. I asked on my mom's group on Facebook for a recommendation and had the best reviews on First Class. We called and got a 12-4pm window and Eric was here at 12pm and diagnosed our issue within minutes, and had the problem fixed and done within an hour. Eric was great!! Great rate and they give a military discount which as an active duty military family we appreciate! We will defiantly be using you guys again!

I recently called First Class Mechanical when a long time trusted company wasn't able to perform a water heater replacement. The woman that set up the appointment was super friendly and helpful and gave me a comfortable feeling from the start. When they came out to replace the unit, which they did very quickly, I asked about some additional work that needed to be done and was given an estimate before they left. Upon their return, they replaced most of the old piping in my house, installed a new utility tub, faucet, and pump, replaced the pressure tank, repaired two toilets, relocated the washer piping, and replaced an outside hose bib, all on the same day. It felt like a new house after they left, plus the peace of mind after seeing the finished product, well, that says it all. I can't say enough about Ray and his crew, they did an EXCELLENT job!!! I highly recommend First Class Mechanical!




1

I have used their services to have a new tankless water heater/boiler combo installed and twice to fix unrelated plumbing issues. They are always friendly, do exceptional work and willing to fit you into the schedule for emergencies. On top of that their prices are by far the best around. Couldn't be happier!

My fiance and I bought a house about two months ago. I was doing some updating in the basement and noticed the smell of gas. We were having gas line work down on our street and I asked them to check for a leak. They called First Class Mechanical and within the hour Dan was here. He was super professional and explained to me the severity of the leak. I really appreciate the thoroughness of Dan and the speed at which they handle the situation which could have turn VERY bad had we not caught it. Thank you so much! I'd highly recommend this company and really appreciate Dan.

Excellent service. They were on time and fixed the problem with no issues. I definately plan to use them in the future.

Ray from First Class Mechanical was great. Came quickly during off hours and took care of our issue. Friendly and professional.

Eric has been out for our last two plumbing issues. He does great work and explains everything he is doing as he goes. FCM has been great to work with, I highly recommend them for any of their services

I have had my PH Neutralizer and my Sump Pump repaired by First Class Mechanical and the Technicians are on time and very polite. They take the time to explain what they have done and if they see any potential problems. I would definitely use them again. Thanks guys for the great jobs!

Excellent response time and communication with First class Mechanical. They are professional, knowledgeable and efficient. Highly recommended

Professionalism, Punctuality, Quality, Responsiveness, Value

I have had them out several times. From initial contact with the office to the technician that comes out, they have always been fantastic

Great service and professional job. Will call them again for any plumbing or AC issues.

These guys are great! They came out the same day we called for our hot water heater. They gave us a one hour window and they showed up right at that first hour! They were knowledgeable and professional and down to earth. They put our minds at ease and took care of everything for us- even the warranty piece. We kept Gary Dowdy’s business card for future reference!!! Definitely recommend this company

1st class mechanical is awesome! 1st they installed a pressure tank for me the very next day after i contacted them, I expected at least a week and it was even on a Saturday. Next i discovered water in our basement. Not knowing who to call, i called Eric from 1st class mechanical. It was as Sunday and he got there as soon as he could. Found where the leak was, isolated it and returned at a later date for the repairs. We just moved to the area and are not use to this type of service! For any hvac needs we'll be sure to use them.

Great work. Extremely response and friendly people. Highly recommend.

Called First Class Mechanical at 9am because my well pump wasn’t working. Never used them before but they were the first ones to pop up on google. The lady who answered the phone was very friendly and helpful. She told me they would have someone out between 11 and 3. Ray and Corey were on-site at 11:15am! They quickly diagnosed the problem and determined there was a break in the electrical line to the pump. They offered to just replace the line without replacing the pump but the pump was 17 years old and probably near the end of its life. Although I did decide to go ahead and replace the pump as well, they did not pressure me to it. All in all they were extremely friendly, courteous and professional. They finished the job in about an hour. The price was very reasonable. I will definitely use them again! Highly recommend! Thank you Ray and Corey for a great job!

Everytime I call First Class Mechanical for my plumbing and HVAC issus, they are always courteous and professional. They are accommodating to my unusual work schedule and come for repairs/maintenance when I need them to. The workers are always high integrity people and well skilled in their workmanship. The cost for repairs is always fair and easy to understand. I especially like to mention Ray and JP for their hard work and professionalism.
The owner, Kevin, is a great guy too!

Awesome company, awesome people.

Derek was super professional and got the job done quickly. Will definitely use him again!

I used First Mechanical for the first time for a plumbing problem. They came on time and I got great service Gary and his helper really knew what to do and in no time things are great again. I would call again for service and I am telling all my friends too

Had a bit of a plumbing emergency and I didn’t have a plumber on-hand. I did a little research and asked for recommendations, first class mechanical was the first to answer my call.

The receptionist who took my call was both kind and courteous. She easily helped me make an appointment. Between 10-2.

My plumbers showed up about 11 am. They gave me a call ahead of time which was greatly appreciated since I was not the one home to greet them. Again, I received exceptional customer service. I was given an estimate for how much this project would cost to repair and that estimate rang true. There were even some problems along the way but my plumbers were courteous enough to update me with phone calls every step of the way and keep my price the same.

By 12:30 pm, the repair was finished. No mess.....no stress. They even loved my cat and his attempts to “assist” them. I felt like I was treated fairly, respectfully, and like family.

I would HIGHLY recommend and plan to use first class mechanical for future projects and issues.

The plumber called prior to coming, had the parts with him, updated my system and did the repairs with the minimum of inconvenience. He was personable and helpful. I would call this company again.

These guys are the best!

Came to replace our toilet. Fantastic job. Very knowledgeable and very competitive pricing!

Service was #1 from the beginning to end! They worked around my schedule and the techs showed up when they said they were going to arrive. Techs were very polite and knowledgeable. Made sure we were ready before they turned off our water to do their work. Took time to explain the operation and maintenance of the equipment that was installed. There was no mess or trash when they left. I also noticed how clean and organized the vehicles were. Great experience with First Class Mechanical.

These guys are the best!

From start to finish, this company was highly professional and honest. Had been quoted minimum 2600 for a job to remedy my loss of water pressure with a total install and Ray and the guys came over actually evaluated my pumps and monitored the pressure and found a super simple solution. Saved a ton of money and am super happy with outcome. Very excited to find another great professional on Angie's list. Do your homework and get opinions because their are still honest hard working knowledgeable people out their.

I first came across First Class after having a series of less-than-great experiences with my long-time plumbing company. I heard some good things and saw the reviews of First Class and thought i would give them a try. Last November, I had a water heater problem but figured i would kill two birds with one stone and get my well pressure tank replaced due to age and rust.



I called after hours and got the answering service and was PROMPTLY called the next morning by the extremely pleasant, helpful, and knowledgeable Tammy. They went out of their way during a busy day to get me taken care of with this more time-consuming job. I cannot say enough about the professionalism, knowledge, friendliness, and honesty of the technician Gary who took care of the work. Given the late hour, Eric, another tech, came from another job (when he was really done his day) to help out if needed since there really were two jobs in one. The guys were prompt, informative, considerate, clean, and very friendly. They gave me details and prices before doing any work. I checked some comparative pricing and found them to be very competitive Honestly, even if they had been a little higher, it would have been worth it as it was the best overall plumbing experience I have had in my many years of home ownership.



Last night, after dinner, we discovered we were without water. I knew it was probably the well pump so I called the answering service at around 7PM and was asked if it was an emergency. Not willing to pay an exorbitant emergency fee, I said it would be nice to have water but it could wait until the morning. She said she would go ahead and have the tech call back. I was very happy and surprised when I got a call within 10 minutes and it was my friend Gary. He said he could come out that night. I said I did not want to pay the crazy emergency fee that other companies charge and he said if it was the pump, it would basically just be the standard price. He would only have to charge the after hours labor fee if it was something minor. With the age of the pump, we were confident that this was the problem. I had not even had time to get the pump specs and depth so I had to call him back with that info. He said he would call another tech and get things arranged and call me back when he was on his way. Long story short, the pump was bad but the cabling also had 4 breaks and needed to be replaced. He made sure to get me outside to show me the specific problems. So, I called at 7PM and by 9:30PM the water was flowing again. Wow! I woke up this morning to the sound of my wife running water in the sink and really had to think about if the pump problem had really happened.



Given the nature of this business, I cannot guarantee that it is always possible to get that type of quick service. But, I can assure you that Gary and the team at First Class will take care of you and you will be very pleased with the outcome.

You will not find a more qualified, affordable and honest contractor than First Class Mechanical. Stop searching reviews to find a good plumber. You just found the best!!

You will not find a more qualified, affordable and honest contractor than First Class Mechanical. Stop searching reviews to find a good plumber. You just found the best!!

I first came across First Class after having a series of less-than-great experiences with my long-time plumbing company. I heard some good things and saw the reviews of First Class and thought i would give them a try. Last November, I had a water heater problem but figured i would kill two birds with one stone and get my well pressure tank replaced due to age and rust.

I called after hours and got the answering service and was PROMPTLY called the next morning by the extremely pleasant, helpful, and knowledgeable Tammy. They went out of their way during a busy day to get me taken care of with this more time-consuming job. I cannot say enough about the professionalism, knowledge, friendliness, and honesty of the technician Gary who took care of the work. Given the late hour, Eric, another tech, came from another job (when he was really done his day) to help out if needed since there really were two jobs in one. The guys were prompt, informative, considerate, clean, and very friendly. They gave me details and prices before doing any work. I checked some comparative pricing and found them to be very competitive Honestly, even if they had been a little higher, it would have been worth it as it was the best overall plumbing experience I have had in my many years of home ownership.

Last night, after dinner, we discovered we were without water. I knew it was probably the well pump so I called the answering service at around 7PM and was asked if it was an emergency. Not willing to pay an exorbitant emergency fee, I said it would be nice to have water but it could wait until the morning. She said she would go ahead and have the tech call back. I was very happy and surprised when I got a call within 10 minutes and it was my friend Gary. He said he could come out that night. I said I did not want to pay the crazy emergency fee that other companies charge and he said if it was the pump, it would basically just be the standard price. He would only have to charge the after hours labor fee if it was something minor. With the age of the pump, we were confident that this was the problem. I had not even had time to get the pump specs and depth so I had to call him back with that info. He said he would call another tech and get things arranged and call me back when he was on his way. Long story short, the pump was bad but the cabling also had 4 breaks and needed to be replaced. He made sure to get me outside to show me the specific problems. So, I called at 7PM and by 9:30PM the water was flowing again. Wow! I woke up this morning to the sound of my wife running water in the sink and really had to think about if the pump problem had really happened.

Given the nature of this business, I cannot guarantee that it is always possible to get that type of quick service. But, I can assure you that Gary and the team at First Class will take care of you and you will be very pleased with the outcome.

Whenever I call First Class they get out quickly and do a good job. Their prices are reasonable.

It was a hard job with a few complications. However, the team knew what they were doing, found the problems and fixed them on the spot. In addition, they explained what they were doing along the way. We learned a few things in the process, about wells, pumps and all the parts involved. The cost was less than expected. We're grateful for their service and would not hesitate to call them again. Best of all, we have water.

Showed up on time and did quality repairs! Will be using them in the future.

I was very impressed with their service being a first time customer. Eric and Cory were very professional. Cleaned up after themselves when the job was done. Explained the process while fixing the issue. Excellent customer service and respectful. Quoted a fair price before the work done. Thank you.

All of the work went great. The techs were super polite and professional. The installed both the water heater, and water softener quickly and efficiently. Even though they had to run a loop from the softener (in the laundry room) to the main water line (under the front stairs), they were able to do that with minimal cutouts in the drywall, so there is very little to patch. We are very pleased with the quality of the products and the service that we received.

Gary called before he got to my house, showed up within the window that I was given, was pleasant, and was able to fix another issue that I had not known about at the time. He went out to Home Depot to get the parts that he needed in order to complete the job. I was very impressed with his knowledge and professionalism.

Spoke to Kevin on a Saturday afternoon and wanted to schedule for Monday morning if possible. I was contacted Monday morning at 7am with a technician arrival time of 8am. Technicians arrived on time pulled our well and made necessary repairs very quickly. Service was excellent and very reasonably priced. I definitely would recommend this company to anyone in need of plumbing and mechanical services.

Guys came over in a given time frame, diagnosed the issue right away. Great experience, definitely will have business with them again.

First Class is always prompt. Joe is outstanding in his work ethic. Explains in detail what he is going to do. I always call First Class for all my plumbing issues.

Used these guys for hot water heater replacment to fixing kitchen sink and other...responded same day, reasonable rates and professional techs whom were actually motivated and energetic about solving my issues. Definately recommend them based on my 3 experiences in working with them on different home issues.

They were quick at solving the issue and they came looking so professional that I was worried that the cost was going to be very high but instead the price was very reasonable. I'll use them again if I have any issues.

I Had to have my water heater replaced. Another company come out and give me an estimate and First Class beat their price by over $500. I called at 11:30 AM and water heater was installed same day by 4:00 PM. Technicians were professional and really made sure to take care of my house as they brought stuff in and out of the house and they left the work area cleaner then it was before they started. First Class will be my first call for all future plumbing work!

Great service! Fast, professional, courteous, and neat 🙂

The technicians quickly identified the problem, got to work and replaced the broken unit. Very happy with the service.

Had a waterline break in the yard and it was starting to come up through the basement. First class mechanical came out. Pulled the proper permits and replaced the line right away. I would highly recommend them. Extremely professional, personable, and the clean up was quick and we'll done. I'll be using them in the future if I ever need them.

Truly, First Class Service! Ray is very professional and very skilled plumber!

It was a hard job with a few complications. However, the team knew what they were doing, found the problems and fixed them on the spot. In addition, they explained what they were doing along the way. We learned a few things in the process, about wells, pumps and all the parts involved. The cost was less than expected. We're grateful for their service and would not hesitate to call them again. Best of all, we have water.

The guys were great . Very timely great work very clean nice .office staff very nice easy to work with helped me so much . Thank you guys your awesome

First Class, should be called world class! Had an issue with a damaged gas flange after a gas meter replacement. They were brought in after another company was unable to get parts to repair the leak. The Plumber First Class Mechanical sent was prompt, professional and most importantly was able to quickly diagnose the issue and resolve it. He had the parts needed in his truck, and did a excellent job. Made sure to fully leak check the system, and make sure everything was good before leaving and even painted the new outdoor piping to prevent it from rusting.

They will definitely be my first call should I need any work done in the future.

Had an emergency today--blockage in pipe caused a serious leak thru the whole house. Called multiple big name places--no one could help me. Happened to get a referral from another local plumber for this company. Ray came out quickly, quoted me a fair price, and got right to work. He might have been here an hour tops. Very friendly, explained everything and charged me less than everybody else for a Saturday emergency visit. Awesome service!

Both Ray and David were fantastic!!! Turned a bad day (well pump replacement) into a great day thanks to their professionalism and timely repair. I’m very happy American Home Shield chose this company do my work!!!! I would recommend First Class Mechanical for all your plumbing needs.

Big Kev has the best prices! Would not use any other vendor for these services! Big Kev for the Win!

Both Ray and David were fantastic!!! Turned a bad day (well pump replacement) into a great day thanks to their professionalism and timely repair. I’m very happy American Home Shield chose this company do my work!!!! I would recommend First Class Mechanical for all your plumbing needs.

Always fast and dependable service at fair prices. Highly recommended

This is the third time I've used First Class Mechanical. They are a sharp outfit from beginning to end. I like working with the folks that man the phones and they always send out polite, professional personnel who do good work. They are the only folks I'm ever going to call.

Great experience! I would definitely recommend these guys to anyone.

Prompt service, competitively priced. I will call them as needs arise in the future

The techs came out and installed a new hose bib. Friendly and knowledgeable! Will deal with first class for future plumbing projects!

This is a GREAT company. Outstanding service with exceptional response. I called today and they will be here in a few hours! It is rare to find such an excellent company! Thank you FIRST Class mechanical!

First Class Mechanical ran water to my barn and installed a automatic generator. Both were done professionally, on time and under budget. Since that time i have had them look at my air conditioning and water heater. They have always done a great job. I recommend them all the time.

I cannot say enough good things about this company and its employees and the way they run their business..from the initial phone consult with tammy and her pleasant demeanor and helpfulness to her actually having a tech onsite to my home in less than a half hour speaks volumes trust me especially in this day and age with most companies that could care less about your problem and are only concerned with how much they can get out of you..the technicians who arrived were prompt, friendly, very knowledgeable and helpful in every way that you would hope for and expect. They diagnosed the well pump issue, had it out and replaced in less then 2hrs total for a very reasonable price, when you need and want your water you would almost be willing to spend whatever was asked but again that's not how they work they were very reasonable and explained everything in great details, cannot thank Ray & Tyler enough for getting us back up and running. First class guys working with and for a first class outfit!! Thank you all very much we have more work for you all to do without hesitation now that we have had such a great experience using this outfit.

Thanks again guys!!

Very good service.

I was able to get an appointment in one day. The secretary Tammy was courteous accommodating and very professional. The gentleman that came to our house was professional and very knowledgeable about my problem. It was fixed . Very satisfied customer.

Great service! Fast, professional, courteous, and neat 🙂
The technicians quickly identified the problem, got to work and replaced the broken unit. Very happy with the service.

I called in the middle of the day, on Friday afternoon and they came over, THAT afternoon and fixed the problem! They really go the extra mile!

Always fast and dependable service at fair prices. Highly recommended

The guys were great . Very timely great work very clean nice .office staff very nice easy to work with helped me so much . Thank you guys your awesome

This is the third time I've used First Class Mechanical. They are a sharp outfit from beginning to end. I like working with the folks that man the phones and they always send out polite, professional personnel who do good work. They are the only folks I'm ever going to call.

Outstanding service from the first phone call to the final signature after work was completed. Woke up on July 5th to no water. Called my usual plumber who was booked, then called another company and after waiting over an hour for a call back I was referred to First Class by my neighbor. Receptionist was friendly, caring and actually had empathy. At 10:30 she told me someone would be in the area between 12-4 and she would put the oh the schedule and assured I would have water by the end of the day. 12:15 the van pulled up, by 12:30 they found the problem, have be estimate and went out, bought a

They took care of our AC issue, and a plumbing problem with one of our bathrooms. They did a great job, they 100% cleaned up, and all is working great now. Thanks!

Great service! Will be going back!

Excellent service. They were on time and fixed the problem with no issues. I definately plan to use them in the future.

Tammy is always helpful. Gary was great and explain everything he did. Don’t shop around 1st Class Mechanical will provide you with great service, quality work and competitive pricing.

They did a great job. I have worked with John over 25 years. They do neat and clean work. They explain what they are doing.

Great, speedy service. Reasonable prices! I love their work!

Always excellent and fast service. The plumbers are always knowledgeable and informative. I have used First Class for years and will continue.

Great people! Loved my experience

Prompt, knowledgeable and reasonably priced

Perfect! Replaced an outside barn water hydrant. Responsive and worked well.

Excellent service. Very professional and they know their craft. The first plumbing company I called was stumped. They couldn't figure out why the whole house was loosing pressure. 1st Class solved it right away.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

Great company to work with. Excellent quality work at a fair price. They stick to their quotes. Very flexible scheduling for installation and always willing to come fast if you have a problem/emergency.

John was professional, friendly and knowledgeable. He worked quickly, he explained everything to me and cleaned up when he was finished. I could not be happier.

They did two entire heat pumps for me, one system upstairs and one downstairs. They also removed an old A/C unit out of my attic.

First class mechanical is a friendly, professional business run by good people with good motives. Not only is their service timely and done right the first time, they value their customers and make sure you're satisfied with your service. Exemplary people, exemplary service, exemplary company.

Best group I've dealt with. Very responsive and knowledgeable. Great service!

Came highly recommended by one of my contractors and they didn’t disappoint! Friendly service on the phone, came right out and did any excellent job! Couldn’t be happier!

When moving into our new house we had a number of things we needed addressed and I am so glad First Class Mechanical was our first call. From plumbing to HVAC they do it all— and do it well! We got fast personal service from a team that cares about what they do!

Thanks for taking care of me and my family! A+

My water supply from our well had stopped working and I called First Class Mechanical. They were able to come out that same day. The problem was diagnosed and they did it right away. It was an old and worn out well pump. They had a replacement pump to the scene within a few minutes. They explained everything they were doing during the replacement and within about two hours they completed the task. I was very happy with their work, service, and pricing. Highly recommended.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

First Class Mechanical were sent by my home warranty company. I paid a deductible and everything else was covered. The technician was prompt and professional and they seem to have done an excellent job.