Reviews

These guys are great! They came out the same day we called for our hot water heater. They gave us a one hour window and they showed up right at that first hour! They were knowledgeable and professional and down to earth. They put our minds at ease and took care of everything for us- even the warranty piece. We kept Gary Dowdy’s business card for future reference!!! Definitely recommend this company

1st class mechanical is awesome! 1st they installed a pressure tank for me the very next day after i contacted them, I expected at least a week and it was even on a Saturday. Next i discovered water in our basement. Not knowing who to call, i called Eric from 1st class mechanical. It was as Sunday and he got there as soon as he could. Found where the leak was, isolated it and returned at a later date for the repairs. We just moved to the area and are not use to this type of service! For any hvac needs we'll be sure to use them.

Great work. Extremely response and friendly people. Highly recommend.

Called First Class Mechanical at 9am because my well pump wasn’t working. Never used them before but they were the first ones to pop up on google. The lady who answered the phone was very friendly and helpful. She told me they would have someone out between 11 and 3. Ray and Corey were on-site at 11:15am! They quickly diagnosed the problem and determined there was a break in the electrical line to the pump. They offered to just replace the line without replacing the pump but the pump was 17 years old and probably near the end of its life. Although I did decide to go ahead and replace the pump as well, they did not pressure me to it. All in all they were extremely friendly, courteous and professional. They finished the job in about an hour. The price was very reasonable. I will definitely use them again! Highly recommend! Thank you Ray and Corey for a great job!

Everytime I call First Class Mechanical for my plumbing and HVAC issus, they are always courteous and professional. They are accommodating to my unusual work schedule and come for repairs/maintenance when I need them to. The workers are always high integrity people and well skilled in their workmanship. The cost for repairs is always fair and easy to understand. I especially like to mention Ray and JP for their hard work and professionalism.
The owner, Kevin, is a great guy too!

Awesome company, awesome people.

Derek was super professional and got the job done quickly. Will definitely use him again!

I used First Mechanical for the first time for a plumbing problem. They came on time and I got great service Gary and his helper really knew what to do and in no time things are great again. I would call again for service and I am telling all my friends too

Had a bit of a plumbing emergency and I didn’t have a plumber on-hand. I did a little research and asked for recommendations, first class mechanical was the first to answer my call.

The receptionist who took my call was both kind and courteous. She easily helped me make an appointment. Between 10-2.

My plumbers showed up about 11 am. They gave me a call ahead of time which was greatly appreciated since I was not the one home to greet them. Again, I received exceptional customer service. I was given an estimate for how much this project would cost to repair and that estimate rang true. There were even some problems along the way but my plumbers were courteous enough to update me with phone calls every step of the way and keep my price the same.

By 12:30 pm, the repair was finished. No mess.....no stress. They even loved my cat and his attempts to “assist” them. I felt like I was treated fairly, respectfully, and like family.

I would HIGHLY recommend and plan to use first class mechanical for future projects and issues.

The plumber called prior to coming, had the parts with him, updated my system and did the repairs with the minimum of inconvenience. He was personable and helpful. I would call this company again.

These guys are the best!

Came to replace our toilet. Fantastic job. Very knowledgeable and very competitive pricing!

Service was #1 from the beginning to end! They worked around my schedule and the techs showed up when they said they were going to arrive. Techs were very polite and knowledgeable. Made sure we were ready before they turned off our water to do their work. Took time to explain the operation and maintenance of the equipment that was installed. There was no mess or trash when they left. I also noticed how clean and organized the vehicles were. Great experience with First Class Mechanical.

These guys are the best!

From start to finish, this company was highly professional and honest. Had been quoted minimum 2600 for a job to remedy my loss of water pressure with a total install and Ray and the guys came over actually evaluated my pumps and monitored the pressure and found a super simple solution. Saved a ton of money and am super happy with outcome. Very excited to find another great professional on Angie's list. Do your homework and get opinions because their are still honest hard working knowledgeable people out their.

I first came across First Class after having a series of less-than-great experiences with my long-time plumbing company. I heard some good things and saw the reviews of First Class and thought i would give them a try. Last November, I had a water heater problem but figured i would kill two birds with one stone and get my well pressure tank replaced due to age and rust.



I called after hours and got the answering service and was PROMPTLY called the next morning by the extremely pleasant, helpful, and knowledgeable Tammy. They went out of their way during a busy day to get me taken care of with this more time-consuming job. I cannot say enough about the professionalism, knowledge, friendliness, and honesty of the technician Gary who took care of the work. Given the late hour, Eric, another tech, came from another job (when he was really done his day) to help out if needed since there really were two jobs in one. The guys were prompt, informative, considerate, clean, and very friendly. They gave me details and prices before doing any work. I checked some comparative pricing and found them to be very competitive Honestly, even if they had been a little higher, it would have been worth it as it was the best overall plumbing experience I have had in my many years of home ownership.



Last night, after dinner, we discovered we were without water. I knew it was probably the well pump so I called the answering service at around 7PM and was asked if it was an emergency. Not willing to pay an exorbitant emergency fee, I said it would be nice to have water but it could wait until the morning. She said she would go ahead and have the tech call back. I was very happy and surprised when I got a call within 10 minutes and it was my friend Gary. He said he could come out that night. I said I did not want to pay the crazy emergency fee that other companies charge and he said if it was the pump, it would basically just be the standard price. He would only have to charge the after hours labor fee if it was something minor. With the age of the pump, we were confident that this was the problem. I had not even had time to get the pump specs and depth so I had to call him back with that info. He said he would call another tech and get things arranged and call me back when he was on his way. Long story short, the pump was bad but the cabling also had 4 breaks and needed to be replaced. He made sure to get me outside to show me the specific problems. So, I called at 7PM and by 9:30PM the water was flowing again. Wow! I woke up this morning to the sound of my wife running water in the sink and really had to think about if the pump problem had really happened.



Given the nature of this business, I cannot guarantee that it is always possible to get that type of quick service. But, I can assure you that Gary and the team at First Class will take care of you and you will be very pleased with the outcome.

You will not find a more qualified, affordable and honest contractor than First Class Mechanical. Stop searching reviews to find a good plumber. You just found the best!!

You will not find a more qualified, affordable and honest contractor than First Class Mechanical. Stop searching reviews to find a good plumber. You just found the best!!

I first came across First Class after having a series of less-than-great experiences with my long-time plumbing company. I heard some good things and saw the reviews of First Class and thought i would give them a try. Last November, I had a water heater problem but figured i would kill two birds with one stone and get my well pressure tank replaced due to age and rust.

I called after hours and got the answering service and was PROMPTLY called the next morning by the extremely pleasant, helpful, and knowledgeable Tammy. They went out of their way during a busy day to get me taken care of with this more time-consuming job. I cannot say enough about the professionalism, knowledge, friendliness, and honesty of the technician Gary who took care of the work. Given the late hour, Eric, another tech, came from another job (when he was really done his day) to help out if needed since there really were two jobs in one. The guys were prompt, informative, considerate, clean, and very friendly. They gave me details and prices before doing any work. I checked some comparative pricing and found them to be very competitive Honestly, even if they had been a little higher, it would have been worth it as it was the best overall plumbing experience I have had in my many years of home ownership.

Last night, after dinner, we discovered we were without water. I knew it was probably the well pump so I called the answering service at around 7PM and was asked if it was an emergency. Not willing to pay an exorbitant emergency fee, I said it would be nice to have water but it could wait until the morning. She said she would go ahead and have the tech call back. I was very happy and surprised when I got a call within 10 minutes and it was my friend Gary. He said he could come out that night. I said I did not want to pay the crazy emergency fee that other companies charge and he said if it was the pump, it would basically just be the standard price. He would only have to charge the after hours labor fee if it was something minor. With the age of the pump, we were confident that this was the problem. I had not even had time to get the pump specs and depth so I had to call him back with that info. He said he would call another tech and get things arranged and call me back when he was on his way. Long story short, the pump was bad but the cabling also had 4 breaks and needed to be replaced. He made sure to get me outside to show me the specific problems. So, I called at 7PM and by 9:30PM the water was flowing again. Wow! I woke up this morning to the sound of my wife running water in the sink and really had to think about if the pump problem had really happened.

Given the nature of this business, I cannot guarantee that it is always possible to get that type of quick service. But, I can assure you that Gary and the team at First Class will take care of you and you will be very pleased with the outcome.

Whenever I call First Class they get out quickly and do a good job. Their prices are reasonable.

It was a hard job with a few complications. However, the team knew what they were doing, found the problems and fixed them on the spot. In addition, they explained what they were doing along the way. We learned a few things in the process, about wells, pumps and all the parts involved. The cost was less than expected. We're grateful for their service and would not hesitate to call them again. Best of all, we have water.

Showed up on time and did quality repairs! Will be using them in the future.

I was very impressed with their service being a first time customer. Eric and Cory were very professional. Cleaned up after themselves when the job was done. Explained the process while fixing the issue. Excellent customer service and respectful. Quoted a fair price before the work done. Thank you.

We had First Class Mechanical install a new water heater, and add a water softener to the house, to handle the hard water in Taneytown.

All of the work went great. The techs were super polite and professional. The installed both the water heater, and water softener quickly and efficiently. Even though they had to run a loop from the softener (in the laundry room) to the main water line (under the front stairs), they were able to do that with minimal cutouts in the drywall, so there is very little to patch. We are very pleased with the quality of the products and the service that we received.

Gary called before he got to my house, showed up within the window that I was given, was pleasant, and was able to fix another issue that I had not known about at the time. He went out to Home Depot to get the parts that he needed in order to complete the job. I was very impressed with his knowledge and professionalism.

Spoke to Kevin on a Saturday afternoon and wanted to schedule for Monday morning if possible. I was contacted Monday morning at 7am with a technician arrival time of 8am. Technicians arrived on time pulled our well and made necessary repairs very quickly. Service was excellent and very reasonably priced. I definitely would recommend this company to anyone in need of plumbing and mechanical services.

Guys came over in a given time frame, diagnosed the issue right away. Great experience, definitely will have business with them again.

First Class is always prompt. Joe is outstanding in his work ethic. Explains in detail what he is going to do. I always call First Class for all my plumbing issues.

Used these guys for hot water heater replacment to fixing kitchen sink and other...responded same day, reasonable rates and professional techs whom were actually motivated and energetic about solving my issues. Definately recommend them based on my 3 experiences in working with them on different home issues.

They were quick at solving the issue and they came looking so professional that I was worried that the cost was going to be very high but instead the price was very reasonable. I'll use them again if I have any issues.

I Had to have my water heater replaced. Another company come out and give me an estimate and First Class beat their price by over $500. I called at 11:30 AM and water heater was installed same day by 4:00 PM. Technicians were professional and really made sure to take care of my house as they brought stuff in and out of the house and they left the work area cleaner then it was before they started. First Class will be my first call for all future plumbing work!

Great service! Fast, professional, courteous, and neat 🙂

The technicians quickly identified the problem, got to work and replaced the broken unit. Very happy with the service.

Had a waterline break in the yard and it was starting to come up through the basement. First class mechanical came out. Pulled the proper permits and replaced the line right away. I would highly recommend them. Extremely professional, personable, and the clean up was quick and we'll done. I'll be using them in the future if I ever need them.

Truly, First Class Service! Ray is very professional and very skilled plumber!

It was a hard job with a few complications. However, the team knew what they were doing, found the problems and fixed them on the spot. In addition, they explained what they were doing along the way. We learned a few things in the process, about wells, pumps and all the parts involved. The cost was less than expected. We're grateful for their service and would not hesitate to call them again. Best of all, we have water.

The guys were great . Very timely great work very clean nice .office staff very nice easy to work with helped me so much . Thank you guys your awesome

First Class, should be called world class! Had an issue with a damaged gas flange after a gas meter replacement. They were brought in after another company was unable to get parts to repair the leak. The Plumber First Class Mechanical sent was prompt, professional and most importantly was able to quickly diagnose the issue and resolve it. He had the parts needed in his truck, and did a excellent job. Made sure to fully leak check the system, and make sure everything was good before leaving and even painted the new outdoor piping to prevent it from rusting.

They will definitely be my first call should I need any work done in the future.

Had an emergency today--blockage in pipe caused a serious leak thru the whole house. Called multiple big name places--no one could help me. Happened to get a referral from another local plumber for this company. Ray came out quickly, quoted me a fair price, and got right to work. He might have been here an hour tops. Very friendly, explained everything and charged me less than everybody else for a Saturday emergency visit. Awesome service!

Both Ray and David were fantastic!!! Turned a bad day (well pump replacement) into a great day thanks to their professionalism and timely repair. I’m very happy American Home Shield chose this company do my work!!!! I would recommend First Class Mechanical for all your plumbing needs.

Big Kev has the best prices! Would not use any other vendor for these services! Big Kev for the Win!

Both Ray and David were fantastic!!! Turned a bad day (well pump replacement) into a great day thanks to their professionalism and timely repair. I’m very happy American Home Shield chose this company do my work!!!! I would recommend First Class Mechanical for all your plumbing needs.

Always fast and dependable service at fair prices. Highly recommended

This is the third time I've used First Class Mechanical. They are a sharp outfit from beginning to end. I like working with the folks that man the phones and they always send out polite, professional personnel who do good work. They are the only folks I'm ever going to call.

Great experience! I would definitely recommend these guys to anyone.

Prompt service, competitively priced. I will call them as needs arise in the future

The techs came out and installed a new hose bib. Friendly and knowledgeable! Will deal with first class for future plumbing projects!

This is a GREAT company. Outstanding service with exceptional response. I called today and they will be here in a few hours! It is rare to find such an excellent company! Thank you FIRST Class mechanical!

First Class Mechanical ran water to my barn and installed a automatic generator. Both were done professionally, on time and under budget. Since that time i have had them look at my air conditioning and water heater. They have always done a great job. I recommend them all the time.

I cannot say enough good things about this company and its employees and the way they run their business..from the initial phone consult with tammy and her pleasant demeanor and helpfulness to her actually having a tech onsite to my home in less than a half hour speaks volumes trust me especially in this day and age with most companies that could care less about your problem and are only concerned with how much they can get out of you..the technicians who arrived were prompt, friendly, very knowledgeable and helpful in every way that you would hope for and expect. They diagnosed the well pump issue, had it out and replaced in less then 2hrs total for a very reasonable price, when you need and want your water you would almost be willing to spend whatever was asked but again that's not how they work they were very reasonable and explained everything in great details, cannot thank Ray & Tyler enough for getting us back up and running. First class guys working with and for a first class outfit!! Thank you all very much we have more work for you all to do without hesitation now that we have had such a great experience using this outfit.

Thanks again guys!!

Very good service.

I was able to get an appointment in one day. The secretary Tammy was courteous accommodating and very professional. The gentleman that came to our house was professional and very knowledgeable about my problem. It was fixed . Very satisfied customer.

Great service! Fast, professional, courteous, and neat 🙂
The technicians quickly identified the problem, got to work and replaced the broken unit. Very happy with the service.

I called in the middle of the day, on Friday afternoon and they came over, THAT afternoon and fixed the problem! They really go the extra mile!

Always fast and dependable service at fair prices. Highly recommended

The guys were great . Very timely great work very clean nice .office staff very nice easy to work with helped me so much . Thank you guys your awesome

This is the third time I've used First Class Mechanical. They are a sharp outfit from beginning to end. I like working with the folks that man the phones and they always send out polite, professional personnel who do good work. They are the only folks I'm ever going to call.

Outstanding service from the first phone call to the final signature after work was completed. Woke up on July 5th to no water. Called my usual plumber who was booked, then called another company and after waiting over an hour for a call back I was referred to First Class by my neighbor. Receptionist was friendly, caring and actually had empathy. At 10:30 she told me someone would be in the area between 12-4 and she would put the oh the schedule and assured I would have water by the end of the day. 12:15 the van pulled up, by 12:30 they found the problem, have be estimate and went out, bought a

They took care of our AC issue, and a plumbing problem with one of our bathrooms. They did a great job, they 100% cleaned up, and all is working great now. Thanks!

Great service! Will be going back!

Excellent service. They were on time and fixed the problem with no issues. I definately plan to use them in the future.

Tammy is always helpful. Gary was great and explain everything he did. Don’t shop around 1st Class Mechanical will provide you with great service, quality work and competitive pricing.

They did a great job. I have worked with John over 25 years. They do neat and clean work. They explain what they are doing.

Great, speedy service. Reasonable prices! I love their work!

Always excellent and fast service. The plumbers are always knowledgeable and informative. I have used First Class for years and will continue.

Great people! Loved my experience

Prompt, knowledgeable and reasonably priced

Perfect! Replaced an outside barn water hydrant. Responsive and worked well.

Excellent service. Very professional and they know their craft. The first plumbing company I called was stumped. They couldn't figure out why the whole house was loosing pressure. 1st Class solved it right away.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

Great company to work with. Excellent quality work at a fair price. They stick to their quotes. Very flexible scheduling for installation and always willing to come fast if you have a problem/emergency.

John was professional, friendly and knowledgeable. He worked quickly, he explained everything to me and cleaned up when he was finished. I could not be happier.

They did two entire heat pumps for me, one system upstairs and one downstairs. They also removed an old A/C unit out of my attic.

First class mechanical is a friendly, professional business run by good people with good motives. Not only is their service timely and done right the first time, they value their customers and make sure you're satisfied with your service. Exemplary people, exemplary service, exemplary company.

Best group I've dealt with. Very responsive and knowledgeable. Great service!

Came highly recommended by one of my contractors and they didn’t disappoint! Friendly service on the phone, came right out and did any excellent job! Couldn’t be happier!

When moving into our new house we had a number of things we needed addressed and I am so glad First Class Mechanical was our first call. From plumbing to HVAC they do it all— and do it well! We got fast personal service from a team that cares about what they do!

Thanks for taking care of me and my family! A+

My water supply from our well had stopped working and I called First Class Mechanical. They were able to come out that same day. The problem was diagnosed and they did it right away. It was an old and worn out well pump. They had a replacement pump to the scene within a few minutes. They explained everything they were doing during the replacement and within about two hours they completed the task. I was very happy with their work, service, and pricing. Highly recommended.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

First Class Mechanical were sent by my home warranty company. I paid a deductible and everything else was covered. The technician was prompt and professional and they seem to have done an excellent job.

This company came out within two hours of our call on the hottest day of the year, fixed the problem and charged a very fair price. Highly recommend them!

I thought I had a well pump issue. The technician checked the switch. Got an unusual reading and called Kevin. Kevin had him check the circuit breaker. Over the phone Kevin diagnosed it as an outside BGE issue.
Called BGE and it was a bad outside wire. Once that was fixed,the well pump worked.
This saved me hundreds of dollars.
Thank You.

Had well pump gone bad on a weekend, no water, no showers, no toilets!
They came out on a Saturday in the afternoon and got it fixed in 3 hours.
Kevin & John were great as were the people in the home office.
Highly recommend.

I noticed a leak in my living room ceiling. I called first class mechainical explained the problem to the receptionist on the phone who made a quick assessment and told me that a plumber would be out the following day between 9 - 12 AM. The following day I received a call from Ray at 8:45 with a heads up he would be at my house in 1/2 hour. he punctually arrives checked on my upstairs toilet and told me I needed a new ring which he had in the truck a few minutes later Ray fixed the leaking toilet and the remaining 2 in the house as well as replacing an outside water faucet which had split with a new frost free. Ray knew his job well and quickly had me up and running in a minimum of time.

My hot water heater went up and was still under warranty, and I was referred to these guys by Whirlpool. The guy showed up and immediately detected a blown heating element, drained the heater, installed the new element, and everything was good! I will use these folks again!

We had a leaking drain pipe under our house and FCM stopped by for a quote. They arrived within a few hours, quote was reasonable so we agreed to have them replace the bad section of pipe then and there. They were professional, polite and had the job completed in about 45 minutes.

Checked leak around sewage ejector pump. Fixed it. Fixed clogged sink.Answered our questions about well pump, cost to replace pump and ejector pump if ever necessary, did water test.

All work was handled professionally and on time. The price charged was very competitive. Our work provided some unusual challenges which were handled very well. All employees were very helpful and did a quality job.

All works was handled professionally and on time. The price charged was very competitive. Our work provided some unusual challenges which were handled very well. All employees were very helpful and did a quality job.

the work that was done was really good. The work was a little delayed because we had to order it but in the end it worked out fine. They worked along my schedule.

We called FCM when we had an emergency pipe leak that was dripping from the ceiling. Kevin and the team got out quickly and helped us fix the leak. We still have yet to replace the dry wall on the ceiling, but FCM helped us immensely by getting the leak fixed in an extremely timely manner.

On Saturday, I went down to the basement to get some items for a part we were having, and discovered that the water heater was leaking. I remembered that a friend had called First Class Mechanical for a plumbing problem and recommended them. I called and they were great. They asked a bunch of questions to figure out what I needed, and told me when the tech would be out. Within a few hours the old water heater was gone and replaced with a brand new one. The tech was courteous friendly and efficient.

On Saturday, I went down to the basement to get some items for a part we were having, and discovered that the water heater was leaking. I remembered that a friend had called First Class Mechanical for a plumbing problem and recommended them. I called and they were great. They asked a bunch of questions to figure out what I needed, and told me when the tech would be out. Within a few hours the old water heater was gone and replaced with a brand new one. The tech was courteous friendly and efficient.

They installed a garbage disposal and cartridges in 2 leaky faucets. They installed a new overflow pit for my bathtub also.
They gave me a senior discount. The installer, Ray, was excellent.

I had a hard time finding someone who services this type of work. They came out right away after I contacted them. The father of the owner completed the work. He has a great amount of experience and was able to diagnose and repair the issue. It turned out very well.

Showed up on time, very professional and had pump replaced in one hour.

He put a tester on the unit. The reading was low. Replaced the part. Waited for the unit to start after 10 minute reset. Worked fine. Took 40 minutes.

They are excellent.

The team arrived as planned on the first day. Everything went well. They arrived early to work and worked until around 8 pm that evening. They dug up a section of our yard and our driveway and bored a hole to run a new water line. They installed new pipes and main water shut off valves. They cleaned up their mess and put everything back to as close as it was before they arrived. On the second day, I expected them to arrive at 7:30, however they didn't arrive until 9:45. A phone call would have just been nice. Other than that, great job!!!

I had a leak that was dripping through down to my basement. I found a possible source and replaced a rusted off sink tailpiece in an upstairs bathroom. Unfortunately that did not solve the problem. Running out of vacation time from work, I called First Class Mechanical and they were able to fit me in on their way back to the shop that afternoon. After looking at everything they discovered a leaking toliet tank in an adjacent bathroom was causing the issue. They tightened a bolt and were out on their way home.

I like their price and they are very professional. They are local and it is easy to schedule an appointment with them.