Reviews

When they came out the young man was very Knowledgeable about my hot water heater and realize something else was wrong with it. Went back got the piece he needed to fix it it was just such a pleasure having a company come out and not try to dig you for more money. They were wonderful I would recommend them very very much.

Our water stopped working over the weekend. We called 10pm on a Saturday and someone was able to speak with us and set an appointment first thing the next morning. By 9am we have water again! The technicians eased our worries almost immediately, and the cost was super reasonable.

A couple days prior, we called a different company when it was just a water pressure issue, and we were quoted an insane amount. We were in the process of getting different quotes until it became an emergency issue and we went with First Class Mechanical. Thank you so much for your services!

Excellent service call with pros who aren’t going to sell you things you don’t need.

I have two AC Units in my house rolling into the 20 years of life which is the dread we all face. The one finally up and died so the team at First Class will be putting a new one in after exhausting every other option to resuscitate this one. While that was going on, the 2nd unit started giving me trouble. In both cases the two young men that came out Josh and Morgan were great! They were both professional and courteous! Josh took the time to explain the problem understanding that replacing any of the the units was the last thing I wanted to do. They found the issue with my second unit and thankfully it is repairable. Bottom line is I would recommend First Class any time and if you are fortunate enough to have Josh and Morgan show up then all the better.

Techs showed up quickly and repaired the ac in our office. Friendly and professional.

This company truly is first class! When I bought a South Central Pennsylvania farmette in late 2020, it had a large barn but only one functioning hydrant. First Class worked with me to add five Nelson waterers in the barn and adjacent paddock, a feed room sink, and a second functioning hydrant. All this was made more challenging by the exceptionally rocky ground under my house and barn -- but they found a way every time. After they finished their job, another contractor accidentally cut a water and electrical line to one of the waterers -- and Gary and Corey came out within 3 hours to repair both lines.

Easy to schedule an appointment
Knowledgeable employees
Reasonable fees
Job done correctly

We had a water emergency, came home from vacation to a broken well pump and no water. Derek came out on a Sunday morning and fixed it quickly and we were back in business. Thank you!

Great HVAC service. Highly recommend them.

Derrick went above and beyond to assure water heater replacement was installed and taken care of. Amazing and pleasant to work with!!

We had 2 technicians at the house today due to our well pump failing. They came same day and within 3 hours, had it replaced and water running. The team was super professional and I would highly recommend this company. Will certainly call again if we have a need for their services.

They called back 3 days straight to make sure everything was ok. Very professional employees! Incredible service.

Everytime I call First Class Mechanical for my plumbing and HVAC issues, they are always courteous and professional. They are accommodating to my unusual work schedule and come for repairs/maintenance when I need them to. The workers are always high integrity people and well skilled in their workmanship. The cost for repairs is always fair and easy to understand. I especially like to mention Ray and JP for their hard work and professionalism. The owner, Kevin, is a great guy too!

Great experience with First Mechanical…from Tammy in customer support to Eric and Derrick who efficiently dealt with our issues, we were very happy with them!

Very professional, prompt and fair. Definitely would use again.

Two workers from this company were sent to work at my home in Bolton Hill along with the NPL team who are doing the BGE gas upgrade in the neighborhood. They were here 6/10/2021. They communicated between themselves and the other workers outstandingly as they did with me. They clearly explained what they needed to do to be sure my appliances got gas and respected my property so well. They had boot covers and even took off the boots to go from my basement upstairs. They didn’t let pouring rain deter them from lighting my outside gas lamp. I will be telling my friends and neighbors about these guys and First Class Mechanical!

Fantastic company to do business with. Would be my first call if any future issues arise and I would happily recommend them to anyone and everyone! Thanks First Class!

Technician very thorough and safety conscious.

Replaced well pipe cap. Friendly and knowledgeable. Nuts needed to be tightened on cap after they left.

Stellar service. On 1/2016 KJD plumbing replaced the pressure tank tee and tank with china brass fittings. That brass tee failed on the pressure tank and flooded my basement that was installed by KJD on 1/2016. Had replaced this tee before 2016 with all stainless steel fittings myself but for one reason or another KJD Plumbing replaced with all brass? I was out of town at the time. On site today though, and did not even have to ask for stainless steel replacements parts from First Class Mechanical. Apparently it is the standard for them in this area. Good help is hard to find. The repair personnel Ray and helper were timely friendly and very knowledgeable. Cleaned up after the task and left the site better than they found it. AWESOMENESS! Eric called me back the night before and was helpful as well. Tammy was also very helpful and called the next morning and got us on the schedule. Good people. Price is good especially all stainless steel. They treat people fair. I get it. Others do not. You get what you pay for. First Class! Will utilize the service again in the future.

Our house took a direct lightening hit and our well pump blew up. I called at 10:45 AM and they arrived at 11:45 AM. They completed the installation of 180 feet of new pipe and motor and the inside adjustments in - 2 HOURS. They headed down my driveway at 1:45 PM. I canceled our hotel reservation when life returns to normal. If there is a better or more professional business, I haven’t found it.

I am impressed First Class Mechanical’s prompt response and workmanship. I would definitely use them again.

They came out on the same day I called for help and finished the same day. Gary and Corey were great. They both worked non stop until the job was done and were incredibly patient in answering all my questions. It was not an easy job either so I was totally impressed with the job they performed and the amount of skill and knowledge they exhibited. They also had everything they needed right there on the trucks so they were totally prepared for whatever the problem would be. I will definitely call this company again. Thank you Gary and Corey!

Very professional very kind excellent work I would use anyone else that’s how good they are from a scale of 1 to 10 I have to give them a 10 dealing with First class mechanic it will be very very happy and satisfied I’m satisfied customer and believe me they are very good and very nice people to deal with. And beyond and above that are excellent customer service I can’t give them a better recommendation and that they are excellent Very professional and believe me they know what they’re doing you’re in good hands with First class mechanic

From John the owner to all the employees , everyone at 1st class mechanical is always professional and very helpful. We have had complex issues that they have taken the time and resources needed to find and fix. Very lucky to have this business in Carroll
County!

Always available when I call. Very courteous and professional. Very knowledgeable. Thanks First Class!!

I couldn't be any happier with the service we received today. I called with a problem we couldn't fix. They were there within 3 hours of my phone call. Fixed the issue and had our well up and running in about an hour. Thank you for your First Class service. You have won a customer for life!

First Class Mechanical is TRULY First Class. I have used them several times for repairs and maintenance and have always been completely satisfied. Great company!!

Great customer service & extremely knowledgeable & friendly technicians

I highly recommend First Class Mechanical. They're honest, informative, timely, and reasonable.

Prompt reply, good experience Teamwork, good attitude , cleaned up after the job

Very professional Very knowledgeable Very friendly Reasonable rates Highly recommend them

Quick response, professional, followed covid protocols

Great bunch, good company ethics!!!

Service men called as promised, came as promised, and worked cleanly and efficiently. They didn’t waste time. They back their work with 30 day guarantee. They show you the system is working before leaving.

Best plumbers around! They’ve always treated us like family, are quick to assist, competitive on pricing, do a great job, etc. Bonus, our pup loves all the guys (which says a lot)!

This company was a life saver for me. Very honest and quick to respond. I have nothing but good thins to say about this company. Many thanks indeed.

I thought I needed a new water heater, But just a minor repair was done because of the Technicians' proper diagnosis. Thank you for not trying to upsell me.

First Class to the rescue again! We have always had excellent service from Kevin and his team. Tonight at about 5:45-6 PM our power went out. Eric was here within 20 minutes of us calling, and determined we probably had a damaged wire leading to our well pump. That turned out to be the case - and he had our water back and running in less than 3 hours. On a Sunday night. I can't recommend First Class Mechanical more.

Had Sam out today to remove my water meter. He came in greeted my pets and went to work. He was very quick, respectful and did an outstanding job. Before he left he made sure the space was clean and that I was satisfied. I will absolutely be using them again in the future.

Experts in their field. Professional

Fixed the problem, cleaned up the work area. Asked if clean up was to our satisfaction.

Always on time, do great work, very affordable

Had a problem with the heat pump. Called on a Saturday. The technician John came out and diagnosed the problem. He ordered the part and came out and repaired. Class act

All there men were professional and courteous and they did a first class job.

First class mechanical came in a one day notice repaired dug through the Earth shoveled snow and did everything needed to do in a timely and professional manner. They did not leave any mess and all employees were polite with great personality.
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First Class customer service from Tammy and Sandra in the office. Second time working with them and nothing but great things to say!

My elderly parent's well pump failed and they were out of water. They placed a call to First Class Mechanical and they showed up the same day. Not only did they have the needed parts on their truck, but they were experts, very professional, and made sure that my parents had their water back up before an impending Winter storm. I am very thankful to Gary and his team for the quick, professional, and excellent work! On top of it all, they were exceedingly reasonable in terms of pricing. We will keep First Class Mechanical on speed dial for any future repairs.

John came out to service my heat pump. He was on time and did a great job. I highly recommend them

we were looking for someone to hook up a connection for a dishwasher. First Class Mechanical came out and was very thorough with their estimate. Everything was explained in a very friendly manner We are using First Class Mechanical to complete this job. Very friendly people, follow Covid guidelines, and great service

Unbelievably focused on clients and technically excellent

Great professional service! On time & very friendly! Highly recommend this company to family and friends! Great company to use seriously!

They are the BEST! Same day service with thorough work. I have used them several times and I’m never disappointed. They call to let you know they are on the way, come when they say they will and they do the job right. I am beyond impressed. Can’t complain about any of them.

Great Service and wonderful guys, very polite and very knowledgeable.

I used 1st Class for a few plumbing issues & they were very prompt & did a great job. I will use them for sure in the future.

We’ve used First Class Mechanical for several years and they are always great and very communicative. They’ve replaced our well pump and tank, serviced our water treatment system and installed several outdoor hydrants for us. Great people, great work!

First Class Mechanical fixed a late night plumbing leak and did it fast. I highly recommend this plumbing company since they actually perform the services they advertise, such as the 24 hour emergency leak repair that I needed. I highly recommend First Class Mechanical and will call them again for my future plumbing needs.

Professional, friendly and fixed the problem! If we have other problems in the future I would call them for sure!.

I had an emergency need due to a pipe leaking in my basement. The guys were very responsive, informative and helpful. They resolved my problem swiftly and made recommendations for work to prevent further problems. They were very professional and I would highly recommend them!

Was able to get a same day appointment in the middle of the day. The techs were highly professional, cleaned up after themselves, and finished the job extremely fast. Thank you !

Quick response, friendly and professional.

Have used them in the past, no disappointments, and I will use them in the future.

After I described the problem on the telephone to Eric, he told me he would come to my house as soon as possible, even though it was 11pm. He arrived sooner than I expected and immediately explained what he needed to do to replace the pressure relief valve and stop the water leaking into my basement. The repair took about 20 minutes and was done perfectly. I am very pleased with Eric and First Class Mechanical Plumbing, especially their responsiveness to a late night emergency repair. I have found my long-term plumbing company!

Fast response, professional staffs, and best service!

Two weeks ago, suddenly water stopped while taking shower.... no water at all, on entire home! I was so much frustrated and upset. It happened AGAIN!!!

So I looked up to the internet to find a service company (since my current service provider has been continuously giving me headaches, with their lack of knowledge and skills...). I finally found the First Class Mechanical, and called around noon.

A wonderful receptionist answered my call, and two highly trained staffs showed up in 3-4 hours, found the problem (water pump), and fixed it before getting dark.

From the answering my phone call to solve the problem, everything was so smooth and no stress.
Highly trained receptionist, fast responding skillful repair staffs, and low cost bill! What else I can expect? I can say, without doubt, "the five star service company.".

From now on, this is the company I am going to call, for any problem that related with the water issues. No more stressful dealing, with my old service provider. Why didn't I know First Class Mechanical earlier.... I'll blame myself for a while.

If you need any help, call First Class Mechanical. I'm sure you will be satisfied!

From P.C - Cooksville, MD.

I have used First Class almost since they began. They are responsive to every call I have made to service our home and the two churches I have served since 2001. Most recently I had a home emergency and First Class was there and did a professional job in a timely manner. Whether it is home plumbing or commercial installations of furnaces and a chiller, First Class is the first call I make every time. Thank you all for being the Best!

Excellent, prompt service with reasonable prices.

Our water heater unexpectedly died and due to the large number of people that live in our house, we needed help immediately.. They came out the same day. The technicians were knowledgeable, professional and quick. The price was also much cheaper than plumbers our neighbors used. We highly recommend First Class Mechanical.

We had a great first experience using First Class Mechanical! I was referred to the company by a coworker and they were absolutely correct when they said how professional and fair they were.
We were told someone was to come between 10-1 and received a call approximately @10:00 from the technician saying they were on their way. They wore their mask and shoe coverings to keep our carpet clean and us safe! They addressed all issues discussed before visit and answered any questions we had. I was also pleased to see all old toilet and miscellaneous parts were put in large plastic bags and carried out to truck for discarding. We definitely would recommend this company to our family and friends!

We had a great first experience using First Class Mechanical! I was referred to the company by a coworker and they were absolutely correct when they said how professional and fair they were.
We were told someone was to come between 10-1 and received a call approximately @10:00 from the technician saying they were on their way. They wore their mask and shoe coverings to keep our carpet clean and us safe! They addressed all issues discussed before visit and answered any questions we had. I was also pleased to see all old toilet and miscellaneous parts were put in large plastic bags and carried out to truck for discarding. We definitely would recommend this company to our family and friends!

Quickly responds to service issues. Respectful of our property and always cleans up work area. Pricing is very fair!

Best plumbers around! Customer Service is top notch.

I have had them out several times. From initial contact with the office to the technician that comes out, they have always been fantastic.

My well pump went up around 9:00 on a Monday morning and they had me back in business by 1:30 that afternoon. Super nice and got the job done wicked fast!!

The Technicians were very professional and took care not to damage my home. They cleaned up when finished and I hardly knew they were there.

We just moved to this area about a year ago, and woke up with no water. I asked on my mom's group on Facebook for a recommendation and had the best reviews on First Class. We called and got a 12-4pm window and Eric was here at 12pm and diagnosed our issue within minutes, and had the problem fixed and done within an hour. Eric was great!! Great rate and they give a military discount which as an active duty military family we appreciate! We will definitely be using you guys again!

I recently called First Class Mechanical when a long time trusted company wasn't able to perform a water heater replacement. The woman that set up the appointment was super friendly and helpful and gave me a comfortable feeling from the start. When they came out to replace the unit, which they did very quickly, I asked about some additional work that needed to be done and was given an estimate before they left. Upon their return, they replaced most of the old piping in my house, installed a new utility tub, faucet, and pump, replaced the pressure tank, repaired two toilets, relocated the washer piping, and replaced an outside hose bib, all on the same day. It felt like a new house after they left, plus the peace of mind after seeing the finished product, well, that says it all. I can't say enough about Ray and his crew, they did an EXCELLENT job!!! I highly recommend First Class Mechanical!

The plumbers who came out were knowledgeable and courteous. I was very pleased with their work.

I have used their services to have a new tankless water heater/boiler combo installed and twice to fix unrelated plumbing issues. They are always friendly, do exceptional work and willing to fit you into the schedule for emergencies. On top of that their prices are by far the best around. Couldn't be happier!

Very prompt and professional!

Ray, Gary, and Josh were great! Friendly and professional. They diagnosed the issue in a timely manner and were even able to come back the same day to replace the parts. I highly recommend this company and will use them again.

My fiance and I bought a house about two months ago. I was doing some updating in the basement and noticed the smell of gas. We were having gas line work down on our street and I asked them to check for a leak. They called First Class Mechanical and within the hour Dan was here. He was super professional and explained to me the severity of the leak. I really appreciate the thoroughness of Dan and the speed at which they handle the situation which could have turn VERY bad had we not caught it. Thank you so much! I'd highly recommend this company and really appreciate Dan.

Excellent service. They were on time and fixed the problem with no issues. I definately plan to use them in the future.

Ray from First Class Mechanical was great. Came quickly during off hours and took care of our issue. Friendly and professional.

Eric has been out for our last two plumbing issues. He does great work and explains everything he is doing as he goes. FCM has been great to work with, I highly recommend them for any of their services

I have had my PH Neutralizer and my Sump Pump repaired by First Class Mechanical and the Technicians are on time and very polite. They take the time to explain what they have done and if they see any potential problems. I would definitely use them again. Thanks guys for the great jobs!

Excellent response time and communication with First class Mechanical. They are professional, knowledgeable and efficient. Highly recommended

Professionalism, Punctuality, Quality, Responsiveness, Value

I have had them out several times. From initial contact with the office to the technician that comes out, they have always been fantastic

Great service and professional job. Will call them again for any plumbing or AC issues.

Great job! Fast service! Awesome Plumber Ray

On time and completed the job as promised. Very polite. I have used this company for issues in the house and the barn

They paid for exceptional attention to detail. Did a beautiful job.

ANSWERED ALL QUESTIONS VERY PROFESSIONAL. HIGHLY RECOMEND.

These guys are great! They came out the same day we called for our hot water heater. They gave us a one hour window and they showed up right at that first hour! They were knowledgeable and professional and down to earth. They put our minds at ease and took care of everything for us- even the warranty piece. We kept Gary Dowdy’s business card for future reference!!! Definitely recommend this company

1st class mechanical is awesome! 1st they installed a pressure tank for me the very next day after i contacted them, I expected at least a week and it was even on a Saturday. Next i discovered water in our basement. Not knowing who to call, i called Eric from 1st class mechanical. It was as Sunday and he got there as soon as he could. Found where the leak was, isolated it and returned at a later date for the repairs. We just moved to the area and are not use to this type of service! For any hvac needs we'll be sure to use them.

Great work. Extremely response and friendly people. Highly recommend.

Called First Class Mechanical at 9am because my well pump wasn’t working. Never used them before but they were the first ones to pop up on google. The lady who answered the phone was very friendly and helpful. She told me they would have someone out between 11 and 3. Ray and Corey were on-site at 11:15am! They quickly diagnosed the problem and determined there was a break in the electrical line to the pump. They offered to just replace the line without replacing the pump but the pump was 17 years old and probably near the end of its life. Although I did decide to go ahead and replace the pump as well, they did not pressure me to it. All in all they were extremely friendly, courteous and professional. They finished the job in about an hour. The price was very reasonable. I will definitely use them again! Highly recommend! Thank you Ray and Corey for a great job!

We have used this service many times and will continue to. This is an awesome company.

Everytime I call First Class Mechanical for my plumbing and HVAC issus, they are always courteous and professional. They are accommodating to my unusual work schedule and come for repairs/maintenance when I need them to. The workers are always high integrity people and well skilled in their workmanship. The cost for repairs is always fair and easy to understand. I especially like to mention Ray and JP for their hard work and professionalism.
The owner, Kevin, is a great guy too!

Awesome company, awesome people.