Reviews

Great company. So easy to work with and reliable. Pablo was exceptional! Ty!

I have used their plumbing services a few times and very satisfied. I would recommend them without any hesitation. Their plumbers like Mr. G and Chris and their assistants are top notch and they are very much customer focused. They do a great job.

Very professional and great to work with. After demoing our bathroom, we had several issues that needed fixed. Wouldn't hesitate to call on them again.

Nelson waters updated, job done day after I called very happy with their service look forward to doing business again in future.

The crew from First Class was experienced and very professional on the installation of our new Rheem propane furnace, heat pump, and steam humidifier. The guys had the whole system installed in under 2 days! They took the time to show how the system operated and also took the time to show us how the new thermostat operated which was pretty in depth. The guys also made sure, before they left the first day that we had some source of heat! Our family has been doing business with First Class for about 15 years and we would recommend them to anyone. Thanks again First Class for getting us back up and running before winter!

Will & Nate did a fantastic job installing a pot filler spigot. Pretty challenging install up against brick coming up through the basement. Love the copper line against the brick. Nice industrial look. Thanks so much. First Class Mechanical is the best.

We've started using first class mechanical after an incident with our previous plumbers. They are now our go-to plumbers. One of their employees, G, is the reason we trust them so much. He really helped us out when we were having an issues our hot water heater, went above and beyond to get us a new heater. As long as we are in this area, we will be using first class mechanical.

Prompt, reasonable, and professional, have used in the past, highly recommend.

Highly recommend this company. They are so quick to respond and get someone out. Got a new water heater installed the day after getting the quote. Super fast, and efficient and the guys are always so nice. Calling the office is always a pleasure too. Will keep them on speed dial for all our future plumbing and HVAC needs.

Great job done by First Mechanical team. Both team members were found to be professional, highly efficient and fully customer focused. They made sure I was totally satisfied before leaving the sight. I can say for these people, “ Quality Comes First “.

Great job! Really quick!

Excellent work by knowledgeable and skilled people.

Very professional, fast job done excellent.

We live first class mechanical. We always use them and always will. They are prompt, dependable and very knowledgeable. They are great!!

First Class Mechanical has been my go-to HVAC company for almost 3 years now. Cody is the best! They are honest and helpful, charge what they say, and always explain options. I wouldn't use anyone else!

First Class Mechanical is always first rate! I had an oil burner problem that left us without heat or hot water. TJ came out on time, diagnosed the problem and had it up and running perfectly. He was polite, professional, and kept me informed. Thanks TJ and First Class Mechanical for providing great service at a fair price!

No problems, guys seem competent, would use again if needed.

As always, the FCM staff was on time, did a great job, and fixed the problem. I am a repeat customer. All of the technicians are polite, knowledgeable, and professional.

My experience with First Class Mechanical was excellent. I called in the morning for my heat and they came that morning. Luke was very pleasant and knowledgeable. Spent several hours fixing my furnace. Two young men were here about a week or so before on a plumbing problem and were very complete, knowledgeable and pleasant. I would certainly have them back again for any problem.

On time, fast and clean. Thanks for the great customer service

After experiencing a water pipe leak situation First Class Plumbing immediately sent 3 plumbers over who were great. They were quick assessing the problem, fixing the leak, all at a very reasonable price! They were fantastic and will not hesitate to call upon them again in future.!

First Class Mechanical did a wonderful job to replace the basement broken tubs and drainage pipe in our home. Supervisor and apprentices are very professional, polite, and completed the work on-time just as they promised. They also did a good clean-up after completion. Their workmanship deserve our appreciation.

Young man was polite and answered my questions. He was professional and very tidy. I would use his services again.

Great service! Trustworthy guys! Communication was on point! Will continue using them moving forward!

I have been using this business for years for all of my plumbing needs. They are the best!

Pablo came by to simply upgrade the water meter and quickly discovered that the main valve was leaking and had been for some time. He finished the meter swap and turned to the valve leak, upgrading it as well. Pablo was very pleasant and professional throughout. Very much appreciated!

I have had several jobs with FCM over the years. A couple water heaters and a main shutoff valve repair. They are just great. I no longer look to other companies if FCM does that type of work.

Polite and knowledgeable on the initial call to the office. Quick and reasonable estimate. Work was completed and looks and works great. They followed up with me. Great experience.

Love First Class! They’ve helped us with everything from heat, piping, you name it. They’re always able to come out quick, the staff is super friendly and they’re very reasonably priced. Shout out to Cody, as he’s helped several times now and is the best!

Very pleased with the service received to fix toilet, bathroom sink drain, and replace sump pump. Highly recommend for all plumbing needs.

Professional and great customer service (explained everything to us). Highly recommend

We lost all water late Sunday night while we had friends in for the weekend who needed water to get ready to go home. I called FCM when they opened Monday morning at 7 am and by 8 am Chris and his assistant were on site. Less than 2 hours later we had water again. Very knowledgeable and thorough, Chris diagnosed the problem with our well pump quickly, and still took the time to check the entire system to ensure nothing was missed. I will use FCM again when I have issues in the future!

Woke up Saturday morning to discolored water from the sink & very little hot water. Went to the basement to see if it was anything obvious & was greeted with hot water spraying everywhere from a pipe. Shut off the water main & called First Class. They were here within 40 minutes & had the repair completed in about half an hour! Living in a 165 yr old house has it’s surprises but First Class has come to the rescue numerous times for us in emergency situations & we can’t recommend them highly enough!

We have used First Class multiple times over the years for various plumbing repairs and maintenance. Their employees are all very professional, respond quickly, and perform quality work. Glad to be a long term customer!

Juliano is incredible! He really helped me out with my rental property. I highly recommend! Thank you for everything, so accommodating and nice

They did a fantastic job. We are very happy. They were polite and professional. We would use them again.

Everything went as expected. For a well pump replacement. Professional service done quickly and cost was as had been expected. Friendly, informative and work was top notch.

Been using them for years, have always been happy with them. They communicate well and do good work.

They did an amazing job! Crew was kind and courteous, took pride in their work. Definitely will be using them for future repairs to anything in their line of work.

Friendly and efficient service today.

Good experience from talking with the receptionist Nancy on the phone to the technician Will that came to do the repairs. Both were friendly and polite.

Wonderful experience. Would use them again.

Omg the guys were wonderful the staff were extremely understanding of our interesting situation so it was handled the best way possible great company and will refer to anyone in need.

First Class Mechanical is by far the best HVAC Company I have had service with. The professionalism, expertise in installing our new AC system was outstanding. They answered all questions, worked diligently until the job was complete. I highly recommend First Class Mechanical for all your HVAC services!

Wonderful Friendly and Professional Service!

These folks were terrific from start to finish! Quick & friendly reply from my online request got me scheduled next day at my requested time! Techs were on time, polite, friendly, and knowledgeable. They quickly assessed the problem, found parts, and worked to quote me immediately. They also said they could repair same day! Such prompt, efficient service - just outstanding!!!

I’ve used First Class Mechanical many times and they always do an excellent job! Great people to work with. This time Chris came, he took care of the issue and was a pleasure to work with! I would definitely recommend them.

Came on time, explained everything to me, didn’t try to “sell” me unneeded things. Went above and beyond to find a part needed for my old duct system and coordinated with BG&E to be there to inspect and turn gas back on. Cody began working on this on a Sunday and Greg the supervisor was diligent in keeping me aware of progress on solving this problem. Ernesto was part of the team also

They really are First Class!

I would recommend them for service of A/C. They identified leak in evaporator coil and worked with me on various repair ooptions with associated risk without trying to upsell. They were able to repair the current system and charged less than original quote due to quicker repair. Cody walked me through the repair and showed the repaired coil before closing the system back up. Excellent work and communication throughout his repair.

When things go wrong, they go wrong in bunches. I have a water heater problem and called First Class Mechanical for help because they were listed with the Rheem home page. Rheem was impossible to get in touch with. So when I called First Class Mechanical, I spoke with Nancy. She was so informative and helpful. She told me exactly who to call and how it works. I was really grateful for the help!

Now I told you trouble came in bunches. As it turned out, my AC unit needed to be serviced. I asked Nancy if they can do that. She set up an appointment and sure enough, Luke from First Class came out and fixed the issue right away. The best part, their pricing was more than fair. I was so impressed, I asked Luke to give me an estimate to replace my upstairs unit. It is about 25 years old so it is time. Waiting for the estimate, but I will be more than happy to have First Class address all my HVAC and plumbing needs. Anytime you find a good trades company that gives you honest and fair work, you keep them. Thank you First Class!

Thank you for your excellent, fast and prompt service. The service received from G and your underground crew were stellar today. From initial contact and testing of our well line, which indicated we did in fact have a leak, to installing a new line with out having to tear up our entire yard was amazing! All members of your team kept me well informed during the process and were so nice. Thank you for being transparent about the price provided, as it was exactly as estimated.

We had a drain pan overflow emergency in our attic and First Class sent out Morgan immediately to asses the issue. He discovered that our condensate drain was clogged and after notifying us proceeded to clean it out. Morgan also properly installed our emergency cutoff-switch at a low point on the drain pan to prevent future accidents. Once done in the attic, Morgan headed outside to inspect the outdoor unit. It was dirty and he suggested we have it cleaned, so he did just that. After seeing the general state of disrepair in our system he told us about the maintenance agreement that First Class offers and left us a pamphlet and his card. Morgan was swift, kind, and knowledgeable. We greatly appreciate First Class's ability to respond so quickly.

Came on time, explained everything to me, didn’t try to “sell” me unneeded things.

The team at First Class is always on time and courteous. The team led by TJ walked me through the steps for the service and what they found. First Class, always!

First Class Mechanical were very prompt in responding to our well issue. The plumbers were knowledgeable, efficient and hardworking. They completed the job within a few hours. In addition, they were professional and polite. Thank you.

Fast quality service. Reasonable price. Responded to my call in two hours.

Technicians arrived promptly to my home to install a new central air unit. The inside part to the unit was in a very small area, not much room to work with. There were no complaints, they just figured it out and made it work. They were very considerate as to moving what needed to be moved and were extremely careful with my personal items in the home. The job was done successfully and I am happy to report that we are now living in a nice/cool home. Thank You to First Class Mechanical!

This company has been taking care of our kennel and farmhouse for several years. Yesterday Cody S and Ernesto arrived on time, installed the AC in the kennel. They were friendly, efficient, and professional, as usual. A shout- out to Greg, too, who dropped off space heaters for the farmhouse while we were waiting for a part for the furnace this past winter.

Great price!

We had no water Wednesday night. Called First Class Mechanical 7:30AM the next morning. Ray and Pablo showed up at 9AM the same morning and by 11:30 they had pulled the pump and replaced it. The pump was 475 Ft deep! Great Company and great employees!

We had a gas emergency in my neighborhood after a lightning struck at a home. This company received calls from customers due to the shut off of our gas supply for 40 customers. They brought a team of plumbers to rest and restore the people that wanted their gas back on. We were given a group reduced price which was great. It was on a Saturday evening as well . They spoke to each house that answered their donto render service to our community. I highly recommend them. They were informative and knowledgeable. Their teamwork and organization helped in a stressful situation. We appreciate them for their prompt service.

After a lightning strike in our neighborhood disrupted the gas line and prompted the fire department to shut off gas to over 40 homes, First Class Mechanical responded swiftly. Arriving at 9 PM, they worked tirelessly through the night to restore gas to everyone’s homes and provided an air line check for all. In the face of this unexpected challenge on a Friday night, they showed incredible compassion and offered significant financial relief. Thanks to their hard work and kind nature, my neighbors and I are filled with gratitude. We wholeheartedly support First Class Mechanical!

The First Class Mechanical Technicians, Cody & Ernesto, are always so professional, efficient, neat, and friendly every time they come out to service our 2 HVAC units as well as the Aprilaire Humidifier during our two Preventative Maintenance visits each year. Sandy makes scheduling the appointments easy. We highly recommend their services.

We got an appointment immediately for a couple valve replacements. The technicians, we not only right on time, they were very knowledgeable, professional, and polite. Thank you for the great service! I highly recommend!

Cody and Ernesto have been amazing, they have helped out greatly on several projects I have had and I can always count on them to have great customer service and to do amazing jobs.

I've used first class mechanical several times. They are always responsive, willing to answer questions, and do great work

We are delighted with the service provided by Luke on checking our HVAC system. He is always on time and is very professional, knowledgeable and courteous. He explains what he has done and tells us if anything further needs to be done. We would highly recommend First Class Mechanical!

Excellent quick same day professional water heater replacement service. It took 90 minutes from the time First Class Mechanical guys showed up on my driveway and the time they drove away. I thought they would just give me an estimate but they said they could do the job right away.As soon as we agreed on the price, they called their water heater supplier and had a water heater delivered within 15 minutes. One of the guys started disconnecting the old unit while the other guy received a new heater and brought it to my basement. In addition, they provided valuable maintenance tips and showed me how to replace anode rod. They did a great job while being polite and respectful. Thumbs up! I highly recommend First Class Mechanical for plumbing and water heater services!

The guys fixed a well plumbing issue for me. They communicated well and were respectful of the property. I recommend them.

A new water line was installed from the town main water line into my house in less than 4 hours. Quick and quality work.

Cody and his crew did an outstanding job installing our new HVAC system. They worked efficiently and have a great work ethic. It was refreshing to have a crew show up on time, stay on task, and get the job done.

G and Keenan came out and did an amazing job! Extremely polite, very friendly, and professional. They made sure that everything was done super well! They tested the wires, put the correct pump, and made sure everything was fully functioning before they left. I will definitely be recommending them to my family and friends! G and Keenan, you did an amazing job!

The fellas were on time, prepared and got the job done very well. 2nd time using these folks and I would highly recommend them for all of your needs

Clear explanation of what needed to be fixed. Respected my home by being clean and courteous. Completed the job as described for the price agreed to. Happy with my experience and will recommend. Thank you

I was very impressed with First Class Mechanical and will be using them again in the future. Their schedulers got someone out to fix my hot water heater promptly. The technicians were extremely professional and walked me through everything they were doing. Pricing is fair and they had the parts that I needed in stock. Extremely easy to work with.

I was so impressed by the prompt and efficient service provided by First Class. After reaching out to a different, but well known plumbing company, and receiving a ridiculously high quote and a non-helpful tech, several people recommended First Class. Chris and Keegan(?) from First Class were First Rate! They were polite & friendly, very knowledgeable, neat, professional, and efficient. They understood my concerns and explained everything they were doing. Final price was less than half of the former quote! I could not be happier and only wish I had called them first. I will highly recommend them to anyone needing their services. Thanks to the front office, too, who set up the appointment and treated me kindly!

The BEST in the business!

We have used First Class Mechanical since moving to Westminster 19 years ago. We live in a very old house and they have always done an excellent job for us. The staff and technicians / plumbers have always been very kind and helpful with any questions. We highly recommend them!

During the latest cold period my heat pump stopped working. Called First Class Mechanical and was very pleased that the tech was able to diagnose the problem and repair it within just a few hours. Service tech was polite, friendly and more than willing to answer questions.

Would give 6 stars if I could. First time customer, just needed a check up at our new house. Received a communication when the tech was on the way and was on time. The tech was excellent and went out of his way to be courteous to our home, family, and pets. Even had a follow up question that they answered over the phone in less than 5 minutes. Will definitely be using again.

Excellent responsiveness. Timely servicing. Reasonable, fair and honest pricing. And, terrific installation and explanation by the technician (Will). Highly recommended all around.

I had a plumbing emergency Monday evening and First Class Mechanical sent two techs out to my house, G and Mason. They could not have been more helpful, polite and professional. They worked diligently to resolve the problem in a timely manner. Can't say enough good about them. I will use First Class Mechanical again. Thank you all!

Choosing a company to call for service can be overwhelming. I saw the dog in the team photo and decided on First Class Mechanical. My instincts were on point and I am very pleased with the service. Scheduling service was easy and everyone was very helpful. Morgan came out and was very friendly and thorough with getting my boiler up and running! Thank you so much!

First Class has been taking care of all of my plumbing and HVAC needs for about 20 years. Most recently, I discovered that I had no water. First Class had a truck out in about two hours, and that first crew discovered that a part on my well head had broken and fallen into the well pipe. They arranged for a drilling company to come and retrieve the broken part in the well, then recovered and checked the pump. Withing 24 hours of my first call, they had my water pumping again and the total cost was about half of what I expected. The guys are always quick, professional, and courteous, both on the plumbing side and the HVAC side. I trust them implicitly, and recommend them to friends and neighbors.

First Class service all the way. Was without hot water, called in the late afternoon & they came out first thing in the morning. Gregg & Cody were professional, knowledgeable, very respectful and just cool and easy to work with. Definitely my first choice from now on.

Went to the basement to water all over called first class and they got two amazing young men out here with in the hour thank you G and Pablo for getting right to work and knocking this out. Both young men were polite and efficient.

First Class Mechanical is our go to company for you Plumbing and HVAC need for Lucky Stars Kennel. Today the plumbing department (G and Mason) showed up and started cleaning all of our drains in the kennel when the boiler stopped running, I made a call and within 1/2 hour Cody and Ernesto showed up and got the boiler back online. First Class Mechanical is truly First Class. You wont be disappointed!

This week I had a nightmare problem, but First Class fixed it quickly. On Sunday night, I discovered that I had no water. I called First Class on Morning morning, and they sent a truck out promptly. That first team discovered that the well head had failed, and the hardware had dropped down into the well pipe. First Class arranged to have drilling company come to extract the broken parts. On Tuesday morning, Ray and Pedro arrived early, followed by the well drillers. Within two hours, they had extracted the broken parts, fixed the pump, and had everything running again. Throughout all of this, Nancy coordinated the efforts in a way that allowed me to keep my normal schedule. The job even cost me less than I had expected, given the complexity. I was totally satisfied with every aspect of the service. That wasn't a surprise, as First Class has taken care of all of my plumbing, HVAC, and electrical needs for almost 20 years, and I've never had a bad experience with them.

Very, very satisfied with First Class Mechanical and all their staff and very polite and knowledgeable technicians! Would highly recommend.

Easy to schedule a visit and very professional services provided. Really happy with their work.

My HVAC wasn't working properly. I called First Class around 4pm and was put in touch with Greg who walked me through a few scenarios and said he would see if a tech could come out same day. Sandy called me a few minutes later and said a tech was on the way. The called me (TJ) and said he was 5mins out. He arrived within 40mins of my initial call, diagnosed the problem and fixed it on the spot and saved me from another cold night. Outstanding service! This is my third experience with First Class (water heater & plumbing) and they are top notch! Highly recommend!

Always great, easy, and reliable to work with in your home! Have used them for years and will continue to only trust them. Cody most recently came out to our home to fix our heat and was able to do it quickly and without any issues! if you’re in need of any type of service they provide, I would use them!

First Class Mechanical installed my boiler in 2013 and it has been great. I recently had some heating issues only to later figure out that it was related to my new AC unit and my Nest thermostat not communicating properly. They spent a lot of time here trying to diagnose the problem and did not charge me for that time. That was classy. Also want to give a shout out to the technician, Cody, who was very professional. He did a great job explaining what he wanted to do and then what he did do.
Finally, I want to recommend to all readers to sign up for a maintenance policy. I wish I had done that sooner.

Service representative arrived on time; polite and pleasant. Completed the job in a timely manner and explained what he did in detail. Very pleased with this heating company; highly recommend!

This company rates 10 stars. They responded immediately & had my heat up & running pronto. They even came out on a holiday at no extra charge! Amazing service!!! Meanwhile Constellation was pushing a complete new install & wouldn't even try replacing the part that had gone bad. Pitiful.

First Class is my number 1 'go to' for home repairs from now on.

EXCELLENT SERVICE!

I've been using First Class Mechanical for the past 8 years and they are always quick to respond and do great work when we've had plumbing issues. We had a pipe burst yesterday and they had a plumber at our house within an hour of me calling, and had the pipe replaced and water back on in our house within two hours. I highly recommend them!

Great experience every time we use First Class Mechanical. Had an issue with my boiler not working this morning and it was serviced and fixed by noon. The staff are always so nice and take the time to explain everything they are doing. We have been impressed with the excellent customer service every time we call them. Highly recommend!!

Very professional - great experience. Ray & "G" repaired the water leak, installed new pipes, and saved us money and aggravation. We definitely recommend First Class Mechanical.